New ink Cartridges show empty (3048 Views)
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LhK Student
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LhK
Posts: 1
Member Since: ‎11-19-2011
Message 1 of 55 (3,048 Views)
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New ink Cartridges show empty

Hi

HP Photosmart C6380 All in one

Despite purchasing genuine HP ink cartridges from a reputable supplier the ink is either not recognised or shows empty as they do now. Eitherwayi cannot print. I've purchased more and still get same message. I've also installed latest software whicg was a nightmare in itself, I've got vista on one machine and there's no way I can load the software.

 

I understand that manufacturers often embed a date of birth on the ink chip, which I thought was illegal, since it forces you to buy more ink even though the printer ink is still usable. I tried phoning HP help but they wanted to charge me for technical advice, hmm i'd rather bin the printer and avoid HP products altogether.

 

I'm not sure if there is a solution to this or the printer / software is completely unfit for purpose and or HP are trying to rip people off with ink through illegal chipping.

 

 

 

 

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 55 (3,045 Views)

Re: New ink Cartridges show empty

Hi LhK,

 

The warranty dates are located on the cartridges. Example: if the date on the cartridge is 11-12-2012 then that is the out of warranty date. This date is only valid as long as the cartridges still have ink in them, and they are not getting the message low ink or out of ink.

 

Where did you purchase the cartridges?

Where they in an HP box when you purchased them?

 

 

I am an HP employee.

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bobhull931
Posts: 1
Member Since: ‎11-19-2011
Message 3 of 55 (3,036 Views)

Re: New ink Cartridges show empty

I love the printer but empty cartridge message on Cyan is not improved by trying new cartridges.  Alcohol on the head and no luck.  Anyone have any luck on this one?

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 55 (3,025 Views)

Re: New ink Cartridges show empty

HI bobhull931,

 

Can you please supply more details on what your printer is, and what the issue you are having.

I am an HP employee.

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whatwoulddewydo
Posts: 3
Member Since: ‎11-20-2011
Message 5 of 55 (3,006 Views)

Re: New ink Cartridges show empty

I too have ink problems. I have an HP Photosmart D110 series. I don't print a lot, have had the printer about a year and a half. Ink levels are ok, but black is low-ish. The printer acts like it's printing (tried color and solely b/w pages) but nothing comes out on the page. One would think if I had lots of color ink at least the colors would print. Date on cartridges is 5/6/12 so not expired (but is this "chip" thing true?, if so im switching to a company that doesnt do that).

Student
twincasey2
Posts: 1
Member Since: ‎11-20-2011
Message 6 of 55 (3,005 Views)

Re: New ink Cartridges show empty

I am having the same issue.  I have a C6180.  The warranty date on the ink cartridge is still good, you can hear that there is ink in the cartidge.  What are we suppose to do?

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whatwoulddewydo
Posts: 3
Member Since: ‎11-20-2011
Message 7 of 55 (3,003 Views)

Re: New ink Cartridges show empty

i just put in an order for new cartridges. I also called HP and the guy said that LOW black might affect the other cartridge, but couldn't explain how. He was more concerned with the fact that my machine is out of warranty even though the cartridge is not. :smileysad:(

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 8 of 55 (2,996 Views)

Re: New ink Cartridges show empty

Warranty end date locations

NOTE:The following instructions assume that you are using genuine HP cartridges. HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges. If you are not using genuine HP cartridges, the following solutions might not resolve your issue.
Depending on your new cartridge, there are now two possible locations for the warranty end date. The date might appear on either end of new cartridges.
Figure 1: Date on the front of the cartridge
Image of HP warranty end date location on the front of the cartridge
Figure 2: Date on the rear of the cartridge
Image of HP warranty end date location on the rear of the cartridge
The HP Warranty end date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02870673&lc=en&cc=us&destPage=document&dlc=en&j...

 

http://www.hp.com/sbso/product/supplies/whybuy_warranty.html#inkjet

I am an HP employee.

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Courtown
Posts: 4
Member Since: ‎04-04-2012
Message 9 of 55 (2,828 Views)

Re: New ink Cartridges show empty

My cartridge is within the warranty period, packaged with the HP label, and was purchased from an office supply chain.   Before printing in back, I always get the message that a new cartridge needs to be installed.  When I hit "continue" it does print.  This is just an extra step I have to take ony with the black ink cartridges.  This must be a common problem.  Is there a solution?

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 10 of 55 (2,825 Views)

Re: New ink Cartridges show empty

Hi Courtown,

 

If this is a New OEM HP Cartridge you will need to contact out technical support

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

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