Question
Office Jet 6500 E710n-z won't print black even just replace the ink cartridge with a new one.
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Honor Student
garoadrunner
Posts: 3
Member Since: ‎10-02-2013
Message 11 of 15 (1,178 Views)

Re: Office Jet 6500 E710n-z won't print black even just replace the ink cartridge with a new one.

I have tryed the suggestions and the black ink still does not printer.

 

I am going to buy a new printer but it will not be a HP.

 

I am sorry to have to change printer after having trust HP for so many years.

Student
zorro77
Posts: 1
Member Since: ‎04-26-2014
Message 12 of 15 (548 Views)

Re: Office Jet 6500 E710n-z won't print black even just replace the ink cartridge with a new one.

Still having problem printing black, even after just replacing the ink cartridge for the second time.  Please advise on resolution.  Thank you,

Tutor
pattit
Posts: 15
Member Since: ‎08-07-2010
Message 13 of 15 (540 Views)

Re: Office Jet 6500 E710n-z won't print black even just replace the ink cartridge with a new one.

zorro77 - I have just pruchased a refurbished printhead - it cost about $50 including tax and shipping. The firtst time i did this it solved the problem. This time, I tried the hot water soak multiple times and it just did not fix the problem, although the last time it did work. Yes, that is three, count them three times this has happened. Recap:

 

1) ended up buying a new print head

2) hot water soak done multiple times finally worked

3) waiting for refurbished print head to arrive - then I must send in the one it is replacing, postage free

 

I suspect this is such a big problem that they now have quite a stock of used printheads to "refurbish" - read "unclog." We shall see ifthis solves the problem. If not for the fact I have 2 new blakc XL cartridges and one each of the color ones, I would just get a new printer. I can tell you this - I am not buying ink in advance anymore. Prepared for the next time this happens.

Regents Professor
Ciara_B
Posts: 6,396
Member Since: ‎11-27-2009
Message 14 of 15 (406 Views)

Re: Office Jet 6500 E710n-z won't print black even just replace the ink cartridge with a new one.

Can I ask when the printer is not in use do you switch it off? (at Power switch or just plug out at wall?) Do you ever remove the cartridges from the printer for extended periods?

 

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Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
pattit
Posts: 15
Member Since: ‎08-07-2010
Message 15 of 15 (401 Views)

Re: Office Jet 6500 E710n-z won't print black even just replace the ink cartridge with a new one.

Hi Ciara_B!

 

I am not sure if you are asking me or one of the other posters, but no, I do not turn the printer off between uses, and I also do not remove the cartridges ever - except to replace them when they are depleted.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation