07-23-2014 09:17 AM
My OfficeJet 8600 Pro (n911a?) gives a repeated message of depleted ink levels (Cyan and Yellow) even after I have replaced them with genuine HP 951 ink cartridges. I am certain that I have installed them correctly (I have done this in the past with no problems) and I have turned the machine off and on again several times. I have checked firmware and software updates and it appears that everything is up to date. Any other thoughts?
07-31-2014 09:07 PM
Hello hdanderson & TanaN,
Understand that you guys are having the issue with cartridge after replacing it.
Firstly, I would like you to follow this Trouble Shooting Guide.
If this doesn't solve the problem, I would like you to call HP Support.Please refer to the below link to get the support number for your region.
Please let me know how it goes.
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08-01-2014 08:06 AM
Thanks for responding.
I ended up calling HP Support and the representative walked me through a bunch of steps to try to resolve the problem. Unfortunately, my printer has a hardware problem that cannot be resolved. The only solution was to go out and buy a new printer. I guess the operational lifespan of HP printers these days is only 21 months. Dissappointing.
08-01-2014 10:13 AM
The troubleshooting guide did not help. First, I had already tried this. But I did it again. I will call support. But you can bet that if I am told I need to buy parts or a new printer when I have just installed the first new ink cartridges, that it will NOT be an HP printer.