06-25-2014 06:32 PM
A thunderstorm last week fried the power supply of my OfficeJet Pro 8600 Plus. The printer is beyond economical repair so I have ordered a new printer.
With no power, the ink cartridge carriage is stuck in the far right position where it is impossible to remove the four relatively new ink cartridges. Ink is not cheap ... would like to be able to salvage the ink cartridges from the disabled printer but cannot figure out how to release the carriage.
Any sugguestions would be appreciated.
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06-27-2014 08:43 AM
Welcome back to the HP Support Forums!
Sorry to hear about the Officejet 8600 taking that kind of damage in a storm. Regarding the inks not being accessible, the only thing I can think is to reference the carriage jam support guide.
The only thing I can really offer as a suggestion is try manually moving the carriage over. If it is locked into position and are unable to move the carriage, if you fell comfortable, use a screw driver to "assist" the carriage to move. Since the printer is damaged and you are already planning / have replaced it, it wont hurt it.
06-27-2014 10:45 PM
Regret no joy following JERENDS suggestions.
I had checked the form for solutions to jammed printer cartridges prior to posting my problem to the forum.
Cannot find any spot where a screwdriver can "assist" in moving the cartridge carriage.
06-30-2014 09:52 AM
Have you tried to contact HP's Technical Support to see about further options for you? They may have options to possible assist in the recovery of the cartridges.
If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
07-02-2014 07:04 PM
Ultimately recovered ink cartridges from defunt printer by removving ADF/scanner assembly. This provided access from above to the jammed ink carriage. Needed Torx T10 driver required to remove the assembly.
The new printer would not accept the salvaged cartridges during printer set-up ... had to use the "setup" cartridges provided in the box with the new printer.
After setting up new printer, though, I was able to swap-out "set-up" cartridges for the nearly new XL cartridges that I had salvaged from my old printer.