07-21-2014 11:48 AM
Officejet 4620 all-in-one. Started having this problem last week- no black ink print. Brand new genuine cartridges in use(tried 3 separate cartridges straight from the box). Tried all solutions listed on the troubleshoot page to no avail(even three printhead cleanings). Ink levels are tops. Same problems when copying documents. Color ink working fine. Extremely frustrated!! Printer out of warranty by 2 months. This is my fourth HP printer and the first that gives me this kind of issue. Anyone,Anyone? Help!
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07-21-2014 02:13 PM
Welcome to the HP forums
I'm sorry to hear you haven't been able to print in black with your Officejet 4620 but I will certainly do my best to get you some assistance with this issue!
I realize from your description that you have most likely covered the steps in this document, but just to be sure, can you go through this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document and verify that you have tried all of the steps? If you have and the problem persists, can you let me know what country you're in? Please feel free to private message me that information!
Hope to hear back from you soon!
07-21-2014 02:23 PM
Hello MsTeriLynn, Thanks for your prompt response. In answer to your query, yes, I have gone through all steps of the troubleshooting options provided by HP. I have performed 4 separate printhead cleanings and made sure the firmware is up to date. Cartridges are genuine HP and brand new. I have also checked the vents and mannually cleaned the heads. Nothing. As I mentioned before warranty has expired in this printer as it is now 14 months old. By reading your forums it seems like this is a common issue with this model and others. No issues with color printing. I would appreciate any help you could provide me with.
07-22-2014 08:23 AM
Thanks for the reply Ed-G, and the additional information!
With that information, I'm going to suggest that you call into HP Tech Support (1-800-474-6836) and inquire about a replacement for your printer. I realize it's out of warranty but that shouldn't be a factor. If you have any issues please let me know and I will do my best to make sure we get this resolved for you
07-29-2014 06:59 AM
07-29-2014 07:40 AM
I'm so sorry to hear that you weren't able to get a resolution by calling phone support, but I will still do my best to get this issue resolved for you!
I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.