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Honor Student
heyfrank
Posts: 4
Member Since: ‎05-16-2014
Message 1 of 7 (204 Views)

Officejet 4620 will not print black since new cartdrige installed!

I installed a new catridge for black on the 4620 and ever since I have its acting as if i never took off the seal from the cartridge. It prints NO black what so ever. Here are some examples:

 

original.jpg

Honor Student
heyfrank
Posts: 4
Member Since: ‎05-16-2014
Message 2 of 7 (201 Views)

Re: Officejet 4620 will not print black since new cartdrige installed!

As well on further inspection, i've noticed if you look closely it looks as though the black ink is leaking out into the printer?

 

I've done the 30 seconds unplug it, etc. I'm out of ideas!

 

What gives? All HP Genuie cartdiges and all.. help!

 

2014-05-16 17.41.27.jpg

Honor Student
heyfrank
Posts: 4
Member Since: ‎05-16-2014
Message 3 of 7 (198 Views)

Re: Officejet 4620 will not print black since new cartdrige installed!

Also, at one point i was given this error:

 

2014-05-16 17.42.01.jpg

Tutor
denniagpam
Posts: 25
Member Since: ‎05-13-2014
Message 4 of 7 (183 Views)

Re: Officejet 4620 will not print black since new cartdrige installed!

hi

 

had you or someone else ever repaired or modified your printer hardware and or its components before ?

Honor Student
heyfrank
Posts: 4
Member Since: ‎05-16-2014
Message 5 of 7 (166 Views)

Re: Officejet 4620 will not print black since new cartdrige installed!

No I havent

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Bob_Headrick
Posts: 16,146
Member Since: ‎11-17-2008
Message 6 of 7 (146 Views)

Re: Officejet 4620 will not print black since new cartdrige installed!

The ink in the service station area is normal and not a cause for concern.  Although it appears to be black ink it is actually a mixture of cyan, magenta, yellow and black.   The service station area is where ink is expelled to keep the printheads from clogging.

 

I would suggest the troubleshooting steps in the document here.  Be sure to check the vents as shown in solution three.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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HP Support Agent
HevnLgh
Posts: 3,732
Member Since: ‎09-03-2013
Message 7 of 7 (105 Views)

Re: Officejet 4620 will not print black since new cartdrige installed!

[ Edited ]

heyfrank,

 

Just wanted to check in with you and see if the troubleshooting document that Bob_Headrick's recommended worked for you? Are you now able to print in Black ink?

 

If you are still running into issues please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

 

Thank you,

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