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Seanzilla
Posts: 11
Member Since: ‎01-20-2013
Message 1 of 10 (293 Views)

Officejet 4622 won't recognize new black cartridge (564)

Have had this printer for about 10 months now (purchased at Walmart). Never had any issues...until today.

 

Noticed that black ink was starting to streak with white lines (sign of getting low), and ran clean head utility. Did not resolve, so went to WalMart and got a box of new black ink.

 

Installed (as per directions), but this time...the printer would not recognize the ink. Pulled it out and re-installed again. Still, the same. Unplugged the printer (with cartridge out), waited about 10 minutes, and plugged back in. Opened unit, and installed black ink cartridge again. Still..."Cartridge Problem" on screen, and did not go any further. Will not run any utilities, and all attempts to print give a screen (on Windows 7) that reads "Ink Cartridge Problem -- -- Black."

 

I've read through dozens of forums, but to no avail. I simply can't believe that this unit would just die from putting in an ink cartridge.

 

Ugh!!!!! :-(

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 2 of 10 (283 Views)

Re: Officejet 4622 won't recognize new black cartridge (564)

What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's in warranty you can always call HP Phone Support

 

Wty ends dates.jpg

 

Also, as this is a 4622 it's worth checking you have the latest firmware

 

 

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Getting-the-latest-FIRMWARE-amp-PR...

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Seanzilla
Posts: 11
Member Since: ‎01-20-2013
Message 3 of 10 (281 Views)

Re: Officejet 4622 won't recognize new black cartridge (564)

Brand new cartridge - in date.

 

Firmware will not update.

 

Already talked with tech support -- dead printer. Will not work.

 

Purchased new one online and will pickup today.

 

Not happy.

 

Thanks for the attempt to help. Much appreciated.

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 4 of 10 (279 Views)

Re: Officejet 4622 won't recognize new black cartridge (564)

Hi Sean, so if the printer is only 10mths it should still be in warranty (usually 1yr from purchase date). Did Support not offer to replace the whole printer?

 

Cheers

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Seanzilla
Posts: 11
Member Since: ‎01-20-2013
Message 5 of 10 (275 Views)

Re: Officejet 4622 won't recognize new black cartridge (564)

Actually, it was 1 year and 10 months (my mistake). They offered me a "deal" on a reverb unit that is an older model, but I don't have time to wait. Daily use, you know.
Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 6 of 10 (271 Views)

Re: Officejet 4622 won't recognize new black cartridge (564)

Hi Sean, I take it you already cleaned the cartridge contacts in the printer?

 

Figure 15: Location of the cartridge slot contacts

Image: Location of the cartridge slot contacts

 

Do any of the pins there look slightly out of place? Could you maybe take a photo and post it here?

 

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Seanzilla
Posts: 11
Member Since: ‎01-20-2013
Message 7 of 10 (268 Views)

Re: Officejet 4622 won't recognize new black cartridge (564)

Yes.

 

Picking up new unit now. This one goes in the trash. :smileysad:

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 8 of 10 (238 Views)

Re: Officejet 4622 won't recognize new black cartridge (564)

Ok, sorry to hear the old won't work. Out of interest, did you replace with another Officejet?

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Seanzilla
Posts: 11
Member Since: ‎01-20-2013
Message 9 of 10 (235 Views)

Re: Officejet 4622 won't recognize new black cartridge (564)

Yes, I purchased an Officejet 4635 yesterday at Costco for about $90. But the Canon they had looked pretty nice as well. Almost bought it.

 

I must say, I think I might have to opt for the "HP Instant Ink" thing. That seems like a pretty cool deal to me.

 

However, I'm going to try this one out for a while before I make the plunge.

 

I just hate that my past 3 HP printers have ALL done this -- suddenly decided to die. :smileysad:

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 10 of 10 (231 Views)

Re: Officejet 4622 won't recognize new black cartridge (564)

Hi Sean, yea Instant Ink is getting pretty popular alright. Check out the link below for compatible printers....

 

 

www.instantink.com

Instant Ink_Advert.jpg

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation