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Tech-intolerant
Posts: 1
Member Since: ‎10-17-2012
Message 1 of 2 (5,892 Views)

Officejet 6500 E709 printhead replacement

My Officejet 6500 E709 n All in One printer has stopped printing in color. I have replaced the cartridges, run the diagnostics, cleaned and additionally cleaned the printheads, all to no avail. Reading other posts about similar problems, my guess is that the printhead needs to be replaced. If so, where do I get one? Is this a problem that a ham-fisted, impatient, marginally savvy person should attempt?

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Ciara_B
Posts: 6,330
Member Since: ‎11-27-2009
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Re: Officejet 6500 E709 printhead replacement

Hi Tech-intolerant, you could try the HP part store to buy a new printhead (search for part no. CN643A). See the 'click this link' section at the top of the document below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&docname=c01643079

 

It's pretty straightforward to install a new printhead, you should be fine :smileywink:

 

Just FYI, some folks have found that soaking the printhead has solved similar issuses. Check out the post from Bob

http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...

 

Hope this helps, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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