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Honor Student
SpaHero
Posts: 2
Member Since: ‎06-26-2014
Message 1 of 4 (83 Views)

Officejet 6500 E709N Printing black issue

I tried cleaning the old print head (no luck)

Replaced Printhead (new one)

 

still no black

 

Tried firmware update (no luck)

 

anyone a last idea ? :smileysad:

 

extra info

All original cartridges.. and the top part on the cartridge has been removed

Master's Graduate
aneeshnair
Posts: 380
Member Since: ‎01-10-2012
Message 2 of 4 (75 Views)

Re: Officejet 6500 E709N Printing black issue

Hi , 

 

Please go ahead and perform the solution 3 and 4 from the document below (link).

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01641815&lc=en&jumpid=reg_r1002_us...

 

 

Regards

Aneesh 

Honor Student
SpaHero
Posts: 2
Member Since: ‎06-26-2014
Message 3 of 4 (61 Views)

Re: Officejet 6500 E709N Printing black issue

i tried the solutions you suggested.. but with no luck. 

i think it is time for a new printer ?

HP Support Agent
JERENDS
Posts: 2,377
Member Since: ‎03-11-2014
Message 4 of 4 (41 Views)

Re: Officejet 6500 E709N Printing black issue

Hello SpaHero,

 

If cleaning / replacing the printhead, following the suggested guide have failed to resolve the issues I would suggest contacting HP's Technical Support to see about further options for you.

 

If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.

JERENDS
I work on behalf of HP

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