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Top Student
slclark3
Posts: 6
Member Since: ‎11-19-2012
Message 1 of 47 (8,187 Views)

Officejet 6700 Premium says color cartridge is depleted and won't print at all

My printer is only 5-6 months old, and refuses to print because it says the Yellow cartridge is depleted. I know it has not dried up and that it is still printing fine because I signed up for an app that prints out recipes every weekday (in color) and the page printed just this morning looked perfectly fine - the yellow showed up totally normal. The estimated ink level for the yellow cartridge does say that it is depleted, but how can that be when I have proof (from this morning's printout) that I still have yellow ink? 

 

And, according to the manual, the printer will still print if one of the color cartridges is depleted, as long as the black is not depleted. The black is only half-used, so why is the manual giving false information and my printer still refuses to print anything?

 

Very frustrated....

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 2 of 47 (8,175 Views)

Officejet 6700 Premium says color cartridge is depleted and won't print at all

I am sorry that you are having that issue with the printer. Yellow is necessarily for true black tones as a thin layer of yellow ink is placed below the black ink to keep the appearance from looking murky. Is it sometimes refusing to print and then it will go ahead print a scheduled delivery app? Since your printer is less than a year old, i would call into HP Total care and have them troubleshoot the issue since the printer will still be under the factory warranty. The number for US and Canada customers is 800-474-6836
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Top Student
slclark3
Posts: 6
Member Since: ‎11-19-2012
Message 3 of 47 (8,171 Views)

Re: Officejet 6700 Premium says color cartridge is depleted and won't print at all

No, the printer is refusing ALL print jobs. Every time I want to print something, it says the cartridge must be replaced in order to resume printing.

 

Considering the manual specifically says (on page 74) that printing is still possible with a depleted color cartridge, I feel like I have been duped and this is a bait-and-switch scam.

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 4 of 47 (8,164 Views)

Officejet 6700 Premium says color cartridge is depleted and won't print at all

I have sent your issue up to the appropriate persons for review. They will be in contact with you via Private messages in the forums.
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Top Student
caicosdad
Posts: 2
Member Since: ‎11-02-2012
Message 5 of 47 (7,919 Views)

Re: Officejet 6700 Premium says color cartridge is depleted and won't print at all

Same issue here. I am tired of purchasing color ink cartridges when only wanting to print in B&W. Even if the color was depleted, which it is not, I should be able to print in B&W only. Now, I'm forced to wait on printing anything until I replace the color. Any solutions here??

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 6 of 47 (7,886 Views)

Re: Officejet 6700 Premium says color cartridge is depleted and won't print at all

For printers that take individual ink cartridges,  the color inks cannot be empty before you set the print settings to black ink only. That is an option that is to same on ink consumption when printing. The printhead will still use ink to run maintenance tasks.  For more information on the various ways that a print uses ink,  review this document here. I hope that this helps. 

 

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Student
mikeb75068
Posts: 1
Member Since: ‎03-28-2013
Message 7 of 47 (7,713 Views)

Re: Officejet 6700 Premium says color cartridge is depleted and won't print at all

Need a stright answer

Will it or does the user manual LIE?

Student
Akrob
Posts: 1
Member Since: ‎04-02-2013
Message 8 of 47 (7,647 Views)

Re: Officejet 6700 Premium says color cartridge is depleted and won't print at all

I am getting the same error - just want to turn off the yellow ink and print a black and white document.  when I need to print color, i'll get the cartridge.  Bought mine just before christmas less than 4 months ago.  Either we find a way to get past this or the printer has to go back to Costco.  Not spending $120 per year for yellow ink cartridges

Student
ItzikLerner
Posts: 1
Member Since: ‎05-07-2013
Message 9 of 47 (7,391 Views)

Re: Officejet 6700 Premium says color cartridge is depleted and won't print at all

I have the same problem now , and its very annoying ! 

I can't find other solution then to buy the yello ink.

 

I wood recommedt anyone not to buy this printer 

Honor Student
Jessie116
Posts: 2
Member Since: ‎05-07-2013
Message 10 of 47 (7,386 Views)

Re: Officejet 6700 Premium says color cartridge is depleted and won't print at all

My issue is with magenta, not yellow. I replace it every month and rarely, if ever, print in color.  Yet the magenta cartridge is magically empty when I need to print my one document a month.  I will never purchase another HP product again.  NEVER.   It constantly cleans the print head as well, which guzzles ink.  What a scam.  Good for you HP... good for you.

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