11-19-2012 02:51 PM
My printer is only 5-6 months old, and refuses to print because it says the Yellow cartridge is depleted. I know it has not dried up and that it is still printing fine because I signed up for an app that prints out recipes every weekday (in color) and the page printed just this morning looked perfectly fine - the yellow showed up totally normal. The estimated ink level for the yellow cartridge does say that it is depleted, but how can that be when I have proof (from this morning's printout) that I still have yellow ink?
And, according to the manual, the printer will still print if one of the color cartridges is depleted, as long as the black is not depleted. The black is only half-used, so why is the manual giving false information and my printer still refuses to print anything?
11-20-2012 03:13 PM
11-21-2012 02:01 PM
No, the printer is refusing ALL print jobs. Every time I want to print something, it says the cartridge must be replaced in order to resume printing.
Considering the manual specifically says (on page 74) that printing is still possible with a depleted color cartridge, I feel like I have been duped and this is a bait-and-switch scam.
11-21-2012 02:26 PM
03-03-2013 05:13 PM
Same issue here. I am tired of purchasing color ink cartridges when only wanting to print in B&W. Even if the color was depleted, which it is not, I should be able to print in B&W only. Now, I'm forced to wait on printing anything until I replace the color. Any solutions here??
03-06-2013 01:54 PM
For printers that take individual ink cartridges, the color inks cannot be empty before you set the print settings to black ink only. That is an option that is to same on ink consumption when printing. The printhead will still use ink to run maintenance tasks. For more information on the various ways that a print uses ink, review this document here. I hope that this helps.
04-02-2013 11:18 PM
I am getting the same error - just want to turn off the yellow ink and print a black and white document. when I need to print color, i'll get the cartridge. Bought mine just before christmas less than 4 months ago. Either we find a way to get past this or the printer has to go back to Costco. Not spending $120 per year for yellow ink cartridges
05-07-2013 02:05 PM
I have the same problem now , and its very annoying !
I can't find other solution then to buy the yello ink.
I wood recommedt anyone not to buy this printer
05-07-2013 04:04 PM
My issue is with magenta, not yellow. I replace it every month and rarely, if ever, print in color. Yet the magenta cartridge is magically empty when I need to print my one document a month. I will never purchase another HP product again. NEVER. It constantly cleans the print head as well, which guzzles ink. What a scam. Good for you HP... good for you.
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies