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Honor Student
REBJr
Posts: 2
Member Since: ‎05-05-2013
Message 1 of 4 (3,661 Views)
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Officejet Pro 8600 print cartridge error

one or more cartridges appear to be damaged K.  Message appeared after replacing the exhausted original black setup cartridge.  I replaced the replacement cartridge with a new cartridge to no avail.  I cleaned the contacts and even replaced all the original setup cartridges, again to no avail.  This is a wireless network printer and the PC uses a windows  7 home premium OS.  This appears to a printer problem not connected to the PC or OS.  This is the 2nd HP printer i have that has the same problem.  Any suggestions except replacing the printer?

Grad Student
aks3621
Posts: 207
Member Since: ‎01-04-2013
Message 2 of 4 (3,647 Views)

Re: Officejet Pro 8600 print cartridge error

Hi,

Thank you for posting , you can get the printheads replaced instead of getting the entire printer replaced.

 

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Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 3 of 4 (3,627 Views)

Re: Officejet Pro 8600 print cartridge error

@ REBjr.  - I understand that you are getting error message on the printer that is related to the print cartridges.  Are you using genuine HP non refilled ink in the printer? I would  start by doing a  hard reset to the product in an attempt to restore the printer to a known working condition and try to clear the error message prior to replacing any parts.  Here is a document that will provide the steps to the hard reset.  Also, is there residue on the black cartridge?  If so, I would look at this link here. It addresses getting an ink cartridge error message on the printer when trying to install a new black cartridge in the machine. I hope that this helps.

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Honor Student
REBJr
Posts: 2
Member Since: ‎05-05-2013
Message 4 of 4 (3,610 Views)

Re: Officejet Pro 8600 print cartridge error

Dear Shirtzz1,

 

Thank you very much, resetting fixed the problem.

 

                 Regards,

                  REBJr

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