05-05-2013 06:09 PM
one or more cartridges appear to be damaged K. Message appeared after replacing the exhausted original black setup cartridge. I replaced the replacement cartridge with a new cartridge to no avail. I cleaned the contacts and even replaced all the original setup cartridges, again to no avail. This is a wireless network printer and the PC uses a windows 7 home premium OS. This appears to a printer problem not connected to the PC or OS. This is the 2nd HP printer i have that has the same problem. Any suggestions except replacing the printer?
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05-06-2013 03:13 PM
Thank you for posting , you can get the printheads replaced instead of getting the entire printer replaced.
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05-07-2013 09:21 AM
@ REBjr. - I understand that you are getting error message on the printer that is related to the print cartridges. Are you using genuine HP non refilled ink in the printer? I would start by doing a hard reset to the product in an attempt to restore the printer to a known working condition and try to clear the error message prior to replacing any parts. Here is a document that will provide the steps to the hard reset. Also, is there residue on the black cartridge? If so, I would look at this link here. It addresses getting an ink cartridge error message on the printer when trying to install a new black cartridge in the machine. I hope that this helps.
09-06-2014 12:18 AM
Do you still have these links? The ones in the "solution" reply no longer work or link to anywhere.
I'm having same problem, but with Officejet J6480. And keep trying brand new black cartridges (right cartridge).
Thanks so much.