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Student
Gc123
Posts: 1
Member Since: ‎06-14-2014
Message 1 of 2 (81 Views)

Officejet6100 replaced ink but black ink not printing

Can you help I have replaced ink in my hp officejet 6100 printer but black ink not printing cleaned printer head still not working HELP.



HP Support Agent
Jamieson
Posts: 3,599
Member Since: ‎03-11-2014
Message 2 of 2 (48 Views)

Re: Officejet6100 replaced ink but black ink not printing

Hello Gc123, and welcome to the HP Forums, I hope you enjoy your experience!

 

I see you are experiencing ink issues.  I would like to help.

 

I would recommend performing a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.

 

I would also recommend following the steps in this document on Troubleshooting Print Quality Issues.

 

Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

Jamieson
I work on behalf of HP



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