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Tutor
Kkenny
Posts: 8
Member Since: ‎07-22-2014
Message 1 of 8 (246 Views)
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PHOTOSMART 5520 WON'T PRINT BLACK

I just replaced catridges for my PHOTOSMART 5520.

After that, the color print has no black color.

All catridges are HP new.

This is very frustrated.

 

HP Support Agent
silvyg
Posts: 590
Member Since: ‎11-01-2009
Message 2 of 8 (229 Views)

Re: PHOTOSMART 5520 WON'T PRINT BLACK

Hi,

 

 

Please follow this HP document if the printer doesnt print in black.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03955472&cc=us&dlc=en&lang=en&lc=en&product=515...

 

 

Hope this helps

Although I am an HP employee, I am speaking for myself and not for HP.

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Tutor
Kkenny
Posts: 8
Member Since: ‎07-22-2014
Message 3 of 8 (225 Views)

Re: PHOTOSMART 5520 WON'T PRINT BLACK

This help is (typical) support message and totally useless.

I bought the all new (4) catridges from HP online.

I tried all of these steps to clean and align the print heads.

I ran out of 50% of the inks just doing that.    :-(

 

But I still cannot proint black.

I know the black catridge is OK because I can print if I choose "black and white" only.

 

I hope HP support read this message and give real help.

Regents Professor
Ciara_B
Posts: 6,384
Member Since: ‎11-27-2009
Message 4 of 8 (204 Views)

Re: PHOTOSMART 5520 WON'T PRINT BLACK

[ Edited ]

@Kkenny 

 

As this is a 5520 I'd advise contacting HP Phone Support, regardless if the printer is out of warranty, as you may require a replacement. Can you please let us know how you get on?

 

Thanks, Ciara

 

 

Phone no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

Troubleshooting

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&dlc=en&docname=c03955472

 

Updating the FW

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Getting-the-latest-FIRMWARE-amp-PR...

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Kkenny
Posts: 8
Member Since: ‎07-22-2014
Message 5 of 8 (181 Views)

Re: PHOTOSMART 5520 WON'T PRINT BLACK

I bought genuine HP catridges. I have tried all of these steps. Not helping at all.

Tutor
Kkenny
Posts: 8
Member Since: ‎07-22-2014
Message 6 of 8 (180 Views)

Re: PHOTOSMART 5520 WON'T PRINT BLACK

I called HP services two times but did not get any useful help and no resolution.

Regents Professor
Ciara_B
Posts: 6,384
Member Since: ‎11-27-2009
Message 7 of 8 (168 Views)

Re: PHOTOSMART 5520 WON'T PRINT BLACK

Hi @Kkenny 

 

Can I ask which country are you based in?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Kkenny
Posts: 8
Member Since: ‎07-22-2014
Message 8 of 8 (134 Views)

Re: PHOTOSMART 5520 WON'T PRINT BLACK

for some unknown reason, this problem is gone when I tried printing 2 weeks later.

To summarize:

I am in USA.

I replaced 4 new catridges bought from HP online.

After that, the black won't print if I choose to print in color.

But if I print in "black and white only", the black is actually working fine.

I tried everything suggested in the web forum such as cleaning, alignment, AC prower cycle, ... etc. It did not fix the problem.

I stop using the printer for 2 weeks. But yesterday, I give it a try agin, then the problem is gone.

I don't know what to say. Thanks to HP for the help.

Overall, the servie is nice - just has to call many times.

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