07-22-2014 02:34 PM
I just replaced catridges for my PHOTOSMART 5520.
After that, the color print has no black color.
All catridges are HP new.
This is very frustrated.
This question was solved. View Solution.
07-23-2014 06:23 AM
Please follow this HP document if the printer doesnt print in black.
Hope this helps
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07-23-2014 01:21 PM
This help is (typical) support message and totally useless.
I bought the all new (4) catridges from HP online.
I tried all of these steps to clean and align the print heads.
I ran out of 50% of the inks just doing that. :-(
But I still cannot proint black.
I know the black catridge is OK because I can print if I choose "black and white" only.
I hope HP support read this message and give real help.
07-25-2014 03:53 AM - edited 09-21-2014 08:00 AM
As this is a 5520 I'd advise contacting HP Phone Support, regardless if the printer is out of warranty, as you may require a replacement. Can you please let us know how you get on?
Updating the FW
08-04-2014 12:00 PM
for some unknown reason, this problem is gone when I tried printing 2 weeks later.
I am in USA.
I replaced 4 new catridges bought from HP online.
After that, the black won't print if I choose to print in color.
But if I print in "black and white only", the black is actually working fine.
I tried everything suggested in the web forum such as cleaning, alignment, AC prower cycle, ... etc. It did not fix the problem.
I stop using the printer for 2 weeks. But yesterday, I give it a try agin, then the problem is gone.
I don't know what to say. Thanks to HP for the help.
Overall, the servie is nice - just has to call many times.