06-21-2014 09:37 PM
MY PRINTER IS TELLING ME THAT IT IS MISSING A PRINTHEAD. IS IT TRYING TO TELL ME THAT SOME OF THE INK IS LOW OR IS THERE ANOTHER PROBLEM. WHEN I CHECK ON THE INK, ONE OF THEM IS GETTING LOW BUT IF THERE IS SOME OTHER PROBLEM i AM HESITANT TO BUY MORE INK BECAUSE IT IS SO EXPENSIVE. THANK YOU
06-24-2014 10:38 AM
Hi there elhatch, welcome to the forums
I understand you are seeing a message on your Photosmart 6510 saying that there is a missing printhead and also seeing one of the cartridges as being low in ink. Below is a guide that I would suggest you follow for this issue.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
06-26-2014 06:10 PM
I am more concerned that there might be something wrong with a "printhead" than the ink supply. I cannot see buying more ink because it is so expensive and have it not solve the problem. I can get a lot of different brands of printers that have cheaper ink than HP but I would rather not have to do that because my printer is only 2 years old and I don't print very often. If seems that your products should be a lot more durable than that. Especially since it costs half of the purchase price just to replace 3 or 4 ink cartridges. Please give me an answer as to the "printhead". Can it be replaced and at what cost. Thank you, Linnea
07-03-2014 09:34 AM
The best suggestion I have for you would be to contact HP directly, as I mentioned in my last post. They would have the best option for you in regards to a new printhead, replacement or trade in.
They will let you know what your options are.
Have a great Thursday