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Honor Student
ElVic
Posts: 3
Member Since: ‎04-12-2014
Message 1 of 5 (286 Views)

Photosmart 5510 - Black Ink NOT PRINTING

I have a 5510 printer. Have had it for about 18 months.

 

Although quality has never been out of this world and seems to consume a lot ink cartridges, all of a sudden it does not print in black. I have changed black cartridge (and colour cartridges) twice.........consumed a brand new set cleanining printer heads and performing print alignments. I have followed all of HP support instructions (including removing cartridges, unplugging, leaving off for 15 secs and powering back up) but issue is not solved.

 

Having done some research, it appears that this is a common problem for this HP printer. I have seen suggestions to perform a special reset...but cannot find instructions how to do this.

 

Can anyone help? Any suggestions how to do this secretive reset????

 

 

Regents Professor
Ciara_B
Posts: 6,389
Member Since: ‎11-27-2009
Message 2 of 5 (247 Views)

Re: Photosmart 5510 - Black Ink NOT PRINTING

So I take it the printer is now out of warranty? 

 

 

You can check by entering the serial no. below...

http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
e1vic
Posts: 1
Member Since: ‎04-20-2014
Message 3 of 5 (206 Views)

Re: Photosmart 5510 - Black Ink NOT PRINTING

Hi Ciara, yes printer is out of warranty....
Honor Student
DellyMan
Posts: 2
Member Since: ‎05-08-2014
Message 4 of 5 (149 Views)

Re: Photosmart 5510 - Black Ink NOT PRINTING

Using a replacement black ink cartrage 564xl I did a Printer Alignment the ran the QUALITY REPORT multiple times: Each pringt of the report will cause the black report line to become thicker. Print report until there is no space between black and yellow print marks. Suggest checking the alignment once Quality Report is fine

 

right arrow/ Setup/ Tools/ Printer Status Report should not print or be bad.

 

Setup/ Tools/ Print Quality Report

(repeat 6 or more times)

 

 

Thank goodness I didn't give up or try and clean my printer head.

Honor Student
DellyMan
Posts: 2
Member Since: ‎05-08-2014
Message 5 of 5 (148 Views)

Re: Photosmart 5510 - Black Ink NOT PRINTING

Using a replacement black ink cartrage 564xl I did a Printer Alignment the ran the QUALITY REPORT multiple times: Each pringt of the report will cause the black report line to become thicker. Print report until there is no space between black and yellow print marks. Suggest checking the alignment once Quality Report is fine

 

right arrow/ Setup/ Tools/ Printer Status Report should not print or be bad.

 

Setup/ Tools/ Print Quality Report

(repeat 6 or more times)

 

 

Thank goodness I didn't give up or try and clean my printer head.

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