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Honor Student
kyjoje
Posts: 2
Member Since: ‎03-30-2014
Message 1 of 3 (138 Views)

Photosmart 5510 -will not print black ink

My printer is about a year and a half old.  The black ink will not print.  I have tried cleaning print heads, new ink and the hard reset you have listed here.  Nothing works.  Do you have any other suggestions besides buying a new printer?

Regents Professor
Ciara_B
Posts: 6,263
Member Since: ‎11-27-2009
Message 2 of 3 (116 Views)

Re: Photosmart 5510 -will not print black ink

So is the printer out of warranty? You can check by entering the serial no. below

 

 

http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
kyjoje
Posts: 2
Member Since: ‎03-30-2014
Message 3 of 3 (83 Views)

Re: Photosmart 5510 -will not print black ink

I checked and yes it is out of waranty.

 

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