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Jamie0S
Posts: 3
Member Since: ‎10-21-2013
Message 1 of 11 (1,830 Views)
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Photosmart 5515 won't print black ink

No printing in black at all.  Full set of new ink cartridges.  Warranty has just run out.

 

I've tried everything on here

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425035&tmp_task=solveCategory&cc=us&dlc=en&la...

as had everyone else I've read has had this issue. No change.

 

 

Any other help out there?

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 2 of 11 (1,814 Views)

Re: Photosmart 5515 won't print black ink

Hi Jamie

How long ago did the warranty run out? Typically how many pages did you print per day?

 

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Jamie0S
Posts: 3
Member Since: ‎10-21-2013
Message 3 of 11 (1,808 Views)

Re: Photosmart 5515 won't print black ink

About two months.

 

It wasn't used to print very often.  There might be 30 plus pages a day over a few days. Then go a month or so without being used at all.

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 4 of 11 (1,799 Views)

Re: Photosmart 5515 won't print black ink

It's a long shot but some folks have found that dabbing the filter screens works.....

 

http://www.youtube.com/watch?v=6OjJDeRuJ10

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Jamie0S
Posts: 3
Member Since: ‎10-21-2013
Message 5 of 11 (1,794 Views)

Re: Photosmart 5515 won't print black ink

Appear to have solved it.

 

It was a clogged print head - presumably due to ink drying during period not using it.  The cleaning process just wasted ink without much effect.

 

Print head isn't removeable so manual cleaning it is tricky.  Just wiping the filter did nothing.

 

In the end, slipped a folded piece of kitchen roll under the print head (there is a groove where it will fit and you roll the head over it).

Removed the rubber washer around offending ink filter.

Slipped a long and snug fitting pen top onto it instead (felt tip seems best - but open at both ends, a tube, is what is needed, and it must be a snug fit).

Filled pen top up with mouth wash (proper cleaning fluids are available, alcohol is the key it seems).

Blew down pen top forcing fluid through print head onto paper towel.

 

Printed afterwards, but took a couple of prints to become totally clear.  This is the moment the automated printhead clean might work.

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 6 of 11 (1,779 Views)

Re: Photosmart 5515 won't print black ink

Hi Jamie

Glad to hear it's back working

:smileyhappy:

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Twoarmadillos
Posts: 10
Member Since: ‎11-08-2013
Message 7 of 11 (1,718 Views)

Re: Photosmart 5515 won't print black ink

I have a similar problem.  The black ink didn't fade out, it just stopped coming through at all.  I have stripped the machine, cleaned, soaked, used ink cleaning fluid, primed with black ink.  Nothing.  It is as though there is a bad connection somewhere.  Could there be an electronic fault?

HP Support Agent
Gemini02
Posts: 5,988
Member Since: ‎09-03-2013
Message 8 of 11 (1,714 Views)

Re: Photosmart 5515 won't print black ink

Hello

 

If you have already completed all the steps from the previous url which I have included again then your best option at this time would be to contact HP Tech Support for further assistance to see what other options are available for you.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425035&tmp_task=solveCategory&cc=us&dlc=en&la...

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Tutor
Twoarmadillos
Posts: 10
Member Since: ‎11-08-2013
Message 9 of 11 (1,711 Views)

Re: Photosmart 5515 won't print black ink

Printer not under warranty :-(
HP Support Agent
Gemini02
Posts: 5,988
Member Since: ‎09-03-2013
Message 10 of 11 (1,708 Views)

Re: Photosmart 5515 won't print black ink

Hi Twoarmadillos

 

Sorry the printer is out of warranty.

If you have not tried another black cartridge and this cartridge is Genuine HP and in warranty then I would still inquire with HP Tech Support.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
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