10-21-2013 09:48 PM
No printing in black at all. Full set of new ink cartridges. Warranty has just run out.
I've tried everything on here
as had everyone else I've read has had this issue. No change.
Any other help out there?
This question was solved. View Solution.
10-22-2013 06:46 AM
How long ago did the warranty run out? Typically how many pages did you print per day?
10-22-2013 09:24 AM
It's a long shot but some folks have found that dabbing the filter screens works.....
10-22-2013 11:51 AM
Appear to have solved it.
It was a clogged print head - presumably due to ink drying during period not using it. The cleaning process just wasted ink without much effect.
Print head isn't removeable so manual cleaning it is tricky. Just wiping the filter did nothing.
In the end, slipped a folded piece of kitchen roll under the print head (there is a groove where it will fit and you roll the head over it).
Removed the rubber washer around offending ink filter.
Slipped a long and snug fitting pen top onto it instead (felt tip seems best - but open at both ends, a tube, is what is needed, and it must be a snug fit).
Filled pen top up with mouth wash (proper cleaning fluids are available, alcohol is the key it seems).
Blew down pen top forcing fluid through print head onto paper towel.
Printed afterwards, but took a couple of prints to become totally clear. This is the moment the automated printhead clean might work.
11-08-2013 11:50 AM
I have a similar problem. The black ink didn't fade out, it just stopped coming through at all. I have stripped the machine, cleaned, soaked, used ink cleaning fluid, primed with black ink. Nothing. It is as though there is a bad connection somewhere. Could there be an electronic fault?
11-08-2013 12:43 PM
If you have already completed all the steps from the previous url which I have included again then your best option at this time would be to contact HP Tech Support for further assistance to see what other options are available for you.
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
11-08-2013 02:05 PM
Sorry the printer is out of warranty.
If you have not tried another black cartridge and this cartridge is Genuine HP and in warranty then I would still inquire with HP Tech Support.