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Nibo
Posts: 1
Member Since: ‎11-16-2013
Message 1 of 3 (307 Views)

Photosmart 6510 Incompatible Ink Problem

Weve recently return back to the UK having spent time in the Middle East.  Were we brought a new 6510 printer.

Trying to find ink cartridges has been difficult.  I recently was told that cartridges 364 would fit and work, but the printer is saying incompatible ink.  Can somebody help..

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banhien
Posts: 35,283
Member Since: ‎01-29-2009
Message 2 of 3 (302 Views)

Re: Photosmart 6510 Incompatible Ink Problem

Hi,

 

Please call HP as mentioned in the following link:

 

   http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02558798

 

Regards.

BH
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Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 3 of 3 (293 Views)

Re: Photosmart 6510 Incompatible Ink Problem

If you bought the printer in one region and moved to a new region you need to call customer support to request a "Regionalization Reset". There should not be any charge for this; it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. Check out the following document about regionalization.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02558798

I am a former employee of HP...
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