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03-07-2012 10:37 PM
My photosmart 6510 will not print in black. I presumed that it was the cartridge but I have replaced the cartridge and it still won't print. I have cleaned the printheads and the ink levels for the cartridge are full.
03-13-2012 11:22 PM
Please perform the below step on the printer touch screen
Please perform the below step on the printer touch screen, while you performing the steps both keys are invisible or not lit up
Touch Reverse or Undo arrow key (Bottom Left)
Touch Little home icon (Top Left)
Then touch Reverse or Undo arrow key (Bottom Left)
Again touch the Reverse or undo (Bottom Left) Buttons, in sequence.
You will see support menu listed on the printer touch screen
Touch Support Menu.
Press Right arrow for Reset Menu and Touch OK.
Press Right arrow for Parital Reset and Touch OK.
Wait for unit to Power Down/Turn Off.
Press Power button to turn the Printer On.
Select Engligh language and USA Country -- select Yes to print alingment page -- select yes to setup if the printer is connected wireless, select Printer -- and go thru the process.
Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution : )
03-16-2012 02:11 AM
I am having a similar problem but only geting black print and no colours
i tried the above procedure but still have the problem , do you have a different suggestion for this problem ?
09-20-2012 05:15 PM
This 6510 printer is about one year old.
The black ink is not printing either in photos or text.
I have replaced the cartridge twice, checked for firmware updates, cleaned the printheads, and updated the drivers.
All the cartridges are new.
It is attached via usb cable to my Windows 7 system which is working fine,
Do not know what to do here but I need this prinetr to work and I cannot afford to keep buying new printers every year.
12-08-2012 01:02 PM
My Photosmart 6510 is not printing in black. I changed the cartridge and still not black. I went through the partial reset instructions and still no black. I get a message on the touch screen "Cartidgres are not calibrated for best print quality." and then touch "OK" to continue.
Can someone help me with this issue. My printer is less than a year old.
12-30-2012 05:51 PM
I also have the same printer less than one year old with the same defect. Tried all the above suggestions with the same results, no black ink printing. This is my second HP printer with less than one year life. If someone has suggestions please advise, otherwise I will switch to another brand.
12-30-2012 08:40 PM
I found a fix that I'm hoping is not just temporary. I had tried using the printer screen to run the Clean Printheads process, with no luck. But then I sat at my computer and opened the print utility and ran the cleaning program from there. After the first cleaning, I clicked on the button that indicated that it was not clean yet, and it ran a deeper cleaning. Now my printer prints in black again! My sister had the same problem and also ran the align printheads process, and it fixed her problem of not printing, too.
12-30-2012 08:44 PM
Running the printhead cleaning from the printer touchscreen did not work. But when I sat at my computer and used the print utility program, it did. I ran an initial printhead cleaning from my computer and then clicked the button that indicated that the printheads were NOT yet clean. It then ran a deeper cleaning process. I then aligned the printheads from the same print utility program. Now it works!