04-08-2014 04:51 AM - edited 04-08-2014 04:51 AM
Have you tried the steps in the link below?
Otherwise, as it's a new purchase it's likely still within warranty so I'd suggest calling HP Support.
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies