04-08-2014 04:51 AM - edited 04-08-2014 04:51 AM
Have you tried the steps in the link below?
Otherwise, as it's a new purchase it's likely still within warranty so I'd suggest calling HP Support.
- Which Cartridges Work with My HP Printer?
- Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error
- HP 68xx and 6230 Printers - 'Problem with printhead' Error (Americas and Asia)
- HP 68xx and 6230 Printers - 'Problem with printhead' Error (Europe, Middle East, Africa)
- HP Instant Ink - What Is HP Instant Ink?