Question
Reply
 
Honor Student
owang
Posts: 4
Member Since: ‎04-12-2012
Message 1 of 18 (6,184 Views)
Accepted Solution

Photosmart 7510 - Black Ink Cartridge not printing

I recently replaced the ink cartridges on my Photosmart 7510 C311A. These are all "genuine HP" cartridges, all full. 

 

The black ink (with the pentagon symbol) won't print, at all. I've run through the standard troubleshooting steps:

 

*Cleaning printheads

*Cleaning copper contacts

*Checking for proper venting

 

My colleague down the hall as the same printer so I borrowed her black ink cartridge and tried it: same problem. The printer doesn't register that there's a problem but when I run the Print Quality tests, where there should be black ink, there is absolutely none. All the other colors print correctly. 

 

The printer does FAIL the "Align Printer" test though doesn't offer a suggestion of what to do from there. I have not seen - in the test reports - an indiciation of poor alignment. 

Suggestions on what to do now?

Regents Professor
Ciara_B
Posts: 6,316
Member Since: ‎11-27-2009
Message 2 of 18 (6,126 Views)

Re: Photosmart 7510 - Black Ink Cartridge not printing

Hi owang, if your printer is still in warranty I would suggest contacting phone support as you may require a replacement.

 

Please let me know how you get on

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
owang
Posts: 4
Member Since: ‎04-12-2012
Message 3 of 18 (6,124 Views)

Re: Photosmart 7510 - Black Ink Cartridge not printing

Unfortunately, it's not under warranty. That expired last September. 

Regents Professor
Ciara_B
Posts: 6,316
Member Since: ‎11-27-2009
Message 4 of 18 (6,116 Views)

Re: Photosmart 7510 - Black Ink Cartridge not printing

Hi, it sounds like you've done the usual troubleshooting I'd suggest (like running cleans etc). You've tried different cartridges so it sounds like it's either a printer or Printhead problem. Unfortunately as you're out of warranty you won't be able to get a replacement. You could try contacting phone support to see what kind of offer they'd give on an upgrade or repair?

Sorry I can't be of more help

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
momathtchr
Posts: 5
Member Since: ‎01-13-2014
Message 5 of 18 (4,898 Views)

Re: Photosmart 7510 - Black Ink Cartridge not printing

I had the same issue. I had replaced the empty black cartridge and suddenly no ink. What finally worked is
1) I removed all cartridges and cleaned copper connectors with damp qtip.
2) I got a damp paper towel and repeatedly pressed it on the silver circular vent that would be under the black cartridge. I did this until no black came up. Let it dry.
3) I replaced all cartridges and turned the printer on. I went to tools/clean cartridge. I did this a couple of times and it finally printed the black ink! I confirmed by going to tools/align and aligned the cartridges successfully. This had kept failing before when the black ink wasn't working.
Top Student
ponchito1933
Posts: 4
Member Since: ‎02-20-2014
Message 6 of 18 (4,494 Views)

Re: Photosmart 7510 - Black Ink Cartridge not printing


momathtchr wrote:
I had the same issue. I had replaced the empty black cartridge and suddenly no ink. What finally worked is
1) I removed all cartridges and cleaned copper connectors with damp qtip.
2) I got a damp paper towel and repeatedly pressed it on the silver circular vent that would be under the black cartridge. I did this until no black came up. Let it dry.
3) I replaced all cartridges and turned the printer on. I went to tools/clean cartridge. I did this a couple of times and it finally printed the black ink! I confirmed by going to tools/align and aligned the cartridges successfully. This had kept failing before when the black ink wasn't working.

momathtchr:  You are a life-saver.  I was about to replace my 7510 printer when I came upon your idea of daubing the silver circular vent with a dampened towel.  I followed your instructions to a T and I now am printing in black.  Next, how do we get HP to include your particular technique in their cleaning instructions.  I owe you big-time!  (former engtchr in LA). 

 

 

Honor Student
irishflyers
Posts: 1
Member Since: ‎03-26-2014
Message 7 of 18 (4,127 Views)

Re: Photosmart 7510 - Black Ink Cartridge not printing

OMG you are a lifesaver, my printer has not been printing black for 6 months, I was just about to throw out my HP Photosmart 7510 and I did these easy steps and I am printing black and without having photo ink, I may add!!!

 

Wooo HOOO!!!!

:robothappy::smileyhappy:

Tutor
momathtchr
Posts: 5
Member Since: ‎01-13-2014
Message 8 of 18 (4,090 Views)

Re: Photosmart 7510 - Black Ink Cartridge not printing

I am so glad this fix is helping others out! I was so relieved to know that I didn't have to throw out a perfectly good printer and spend hundreds of dollars on a new one. 

I just wonder why solution isn't mentioned by HP!

Honor Student
fpb51
Posts: 1
Member Since: ‎03-27-2014
Message 9 of 18 (4,080 Views)

Re: Photosmart 7510 - Black Ink Cartridge not printing

Thanks so much. Wish I saw this before I opened the second 564XL cartridge. Some extra info....

The heads can be removed bu lifying a lever on the right side of the carriage. This allows removal and easier cleaning.

My black printing resumed on the second wet towel cleanout and the third tools/clean cartridge attempt. From nothing to totally clear print. Then I aligned the cartridges and I'm off again... SO math does solve all problems....

Honor Student
toohip
Posts: 4
Member Since: ‎04-06-2013
Message 10 of 18 (3,915 Views)

Re: Photosmart 7510 - Black Ink Cartridge not printing

I'm having the same problem just the standard black ink,but it's not the cartridge (changed with 3 different ones), it's not the contacts (three cartridges, all cleaned). and it's not the silver mesh fill tube because I had an new printhead and I changed that and still the same.  It was printing black perfectly just before.  So it must be a hard ware program, and it' sout of warranty.  And though I've bought HP printer with extended warranties purchased for about 15 years, I believe HP will sell me a "reconditioned" printer, but not for the best price.  I've found the sales to be better, and you get the full warranty rather than just 90 days which HP provides with reconditioned.  I'm going to keep trying to clean contacts especially from the bring head to the printer, but still no luck.  Fortunately printers are still fairly cheap.  Too bad the cartridges aren't.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation