04-30-2013 04:57 PM
My PhoroamER 7525 All-in-One is less than 6 months old, but the black does not print. I have replaced the cartridge (which was showing half left) but it made no difference. Still no black. HELP!!!!!
05-01-2013 06:05 PM
The first step I would perform if the printer isn't printing black, even after changing the black cartridge, is an Ink System Reset. This will ensure the contacts are clean and secure in the printer. Click here for the steps to perform an Ink System Reset.
Have you tried performing the Printhead Cleaning utility built into the Setup > Tools menu of the printer? I would advise running all 3 levels to try and force any clogged ports open in the printhead.
As well, does the printer pass or fail when performing the automatic printhead alignment process? Press the Wrench in the top right of the touch display to access the Setup menu. Select the Tools submenu and perform the "Align Printer" option.
I would also advise taking a look at the troubleshooting document linked below.
If the troubleshooting steps are unable to get the black ink to resume printing, then I would advise contacting HP Tech Support about this printer as it would still be under the original factory warranty, being that you purchased it less than 6 months ago. To contact HP Tech Support click here.