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ektnm
Posts: 1
Member Since: ‎07-03-2013
Message 1 of 2 (333 Views)
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Photosmart C3150 won't print black

[ Edited ]

I just put in new printer cartridges, both black and tri-color. The print levels register as high, but the black ink will not print. I got no error messages. I did the troubleshooting thing where I cleaned the print heads 3 times, but it did not make a difference.

 

I use a Mac with OSX. 

 

ETA: Now I am getting a "low ink" message when I hit the print button, but only for hte black. This was a brand new cartridge of HP ink that I just installed two days ago and used to print about a dozen pages! How can it be out of ink already?

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garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 2 of 2 (301 Views)

Re: Photosmart C3150 won't print black

Hi ektnm,

 

I understand that your printer isn't printing in black.  I would take a look at the document below.

 

 

Missing Colors

 

 

Let me know how it goes.

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