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04-04-2012 08:42 PM
Download the Hardware Diagnostic Utility
NOTE: The HP Hardware Diagnostic Utility might not be available for all HP products, particularly older products. It is currently only available in English. This tool is available only for Windows operating systems and requires a USB connection. The tool is not available for Mac OS X operating systems. It does not require the installation of the print driver or other product software.
Run the utility
- In the Security Warning dialog box, click Run .
- When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box.
click on the link below