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‎08-31-2013 05:28 PM

HP Recommended

I haven't used my printer for a while, but when I set it up and tried to print a document, the page came out blank. The ink cartridges are not empty, and I did try installing new ink cartridges with the same result. The printer seems to be working normally other than that, just no ink transfer. I can't figure out what to do.

Assistance much appreciated!  

 

1 ACCEPTED SOLUTION

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‎09-02-2013 09:39 PM - last edited on ‎02-23-2017 10:22 PM by HP Administrator

HP Recommended

OK, one final thing to check - remove the ink cartridges and gently blot the nozzle area (where the ink should come out) with a damp clean tissue.  A good cartrdige will leave strong blots of black or cyan, magenta and yellow ink on the tissue.  If there is no ink, or only a weak smudge then the cartridges are likely at fault.  If the ink blot is strong and dark then likely the problem is in the printer and service will be required.

 

After doing the above try printing a diagnostic page as shown in this document.  Is there any trace at all of printing on the page?  If there is then additional cleaning cycles may resolve the issue.  If there is a strong blot of ink on the tissue from the test above but no trace of printing there is likely an issue with the printer electronics.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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7 REPLIES 7

‎08-31-2013 05:40 PM - last edited on ‎02-23-2017 10:20 PM by HP Administrator

HP Recommended

It seems the ink cartridges may have dried out.  This especially could happen if the printer is turned off from an external switch.  The troubleshooting steps in this document may help resolve the issue. 

 

If the above does not help try the following:  remove the cartridges and place them nose down in separate cups with about 1" of very hot (but not boiling) water.  Soak the cartridge for about 5 minutes, then remove the cartridge from the water and dry the electrical contacts with a lint free cloth.  A coffee filter works well for this.  After soaking try a test page as shown in the troubleshooting document above.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎09-02-2013 10:27 AM

HP Recommended

Nothing in the document helped. 

I will try soaking the cartridges, but I'm confused by what is meant by "nose down," because I'm not sure which part of the cartridge is the nose... can you please explain?

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‎09-02-2013 01:44 PM

HP Recommended

Sorry about the non-clarity.  You want to put the cartridge in the water in the same orientation it would be in the printer - the part with the nozzles where the ink comes out should be pointing down, the label with the cartridge number will be on top.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎09-02-2013 08:35 PM

HP Recommended

Thank you for clarifying.

I soaked both of the cartridges, but still nothing shows up when I try to print anything. I replaced one of the cartridges with a new one that I happened to have, but still, nothing is showing up on the page.

Do you know anything else that might solve the problem? I've never had any problems with this printer before.  

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‎09-02-2013 09:39 PM - last edited on ‎02-23-2017 10:22 PM by HP Administrator

HP Recommended

OK, one final thing to check - remove the ink cartridges and gently blot the nozzle area (where the ink should come out) with a damp clean tissue.  A good cartrdige will leave strong blots of black or cyan, magenta and yellow ink on the tissue.  If there is no ink, or only a weak smudge then the cartridges are likely at fault.  If the ink blot is strong and dark then likely the problem is in the printer and service will be required.

 

After doing the above try printing a diagnostic page as shown in this document.  Is there any trace at all of printing on the page?  If there is then additional cleaning cycles may resolve the issue.  If there is a strong blot of ink on the tissue from the test above but no trace of printing there is likely an issue with the printer electronics.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-08-2014 04:06 PM

HP Recommended

Thank you for the solution. The blotting worked. I received a heavy ink blot on the color cartridge annd no ink on the black catridge. The printer never said "ink cartridge empty" but replacing the black ink cartridge fixed the problem. Thanks again.

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‎03-23-2016 03:52 PM

HP Recommended

worked a treat for me too.  thank you so much

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