09-01-2012 10:33 PM
I have a Photosmart C4795 that has done me well for the past few years. Now it won't print & the little screen says "Print Cartridge Problem". I changed out both of the cartridges with new ones and it still won't work. No other changes have been made to any part of the system - this just happened suddenly during a printing job.
09-10-2012 04:52 PM
I am sorry that you are having that problem with the printer. Here is a document for you printer model that addresses the error message that you are receiving. It will walk you through various troubleshooting steps to try to fix the problem; like cleaning the cartridges and reseating the cartridges.
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies