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Honor Student
Rookie48
Posts: 2
Member Since: ‎09-01-2012
Message 1 of 3 (168 Views)

Photosmart C4795

Good evening,

I have a Photosmart C4795 that has done me well for the past few years.  Now it won't print & the little screen says "Print Cartridge Problem".  I changed out both of the cartridges with new ones and it still won't work.  No other changes have been made to any part of the system - this just happened suddenly during a printing job.

 

TIA, Dave

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 2 of 3 (122 Views)

Re: Photosmart C4795

 

I am sorry that you are having that problem with the printer. Here is a document for you printer model that addresses the error message that you are receiving. It will walk you through various troubleshooting steps to try to fix the problem; like cleaning the cartridges and reseating the cartridges. 

I am a former employee of HP...
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Honor Student
Rookie48
Posts: 2
Member Since: ‎09-01-2012
Message 3 of 3 (113 Views)

Re: Photosmart C4795

Thanx for the info!  I'll see what happens when I get home and get into the printer.  I'll be sure to let you know the outcome.  Thanx again, Dave

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