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11-14-2011 02:39 PM
Try performing a hard reset. Unplug the power cord from back of printer while it is ON. Then unplug it also from the power source. Reconnect to wall outlet then printer after a minute.
You can also try to remove the cartridges out of the printer, close the door and press OK. If there's a cartridge error on it, reinstall the cartridges on the printer and press OK. That should clear it!
Let me know how it goes...
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09-21-2012 08:35 AM
I am having this same problem - the reset doesn't work.
It is making a sound like 'sprockets' are resetting and then getting caught. I cannot find any paper in the machine after following a tutorial on this printer.