Question
Reply
 
Honor Student
sored
Posts: 3
Member Since: ‎09-21-2011
Message 1 of 5 (459 Views)

Photosmart D7360,

 greenish reddish printing, diagnostic page yellow color is like orange ??? no error comments

Grad Student
Royal_KB
Posts: 162
Member Since: ‎12-11-2009
Message 2 of 5 (456 Views)

Re: Photosmart D7360,

Try this document and check if this resolves the issue.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00692788&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

I work for HP but my posts and replies are my own.

Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
Honor Student
sored
Posts: 3
Member Since: ‎09-21-2011
Message 3 of 5 (451 Views)

Re: Photosmart D7360,

Thanks, but all my ink cartridges are OK.

 

I went to: Programs, HP, Photosmart 7360, but I do not have HP Solutions, any suggestions.

Intern
todd_sd
Posts: 14
Member Since: ‎09-19-2011
Message 4 of 5 (445 Views)

Re: Photosmart D7360,

Hello,

just to verify: is this the unit that you have?  HP Photosmart D7360 Printer

If so, there are "helps" on this page.

 

Is this a brand new unit (probably not...but I had to ask)?  Or has it worked for awhile before these symptoms appeared?

 

If it had been working...I suggest the following:

1. Are you sure some of your cartridges are not out of ink?

2. Ensure all the cartridges are firmly held in place by the latching mechanism.

3. Use the "utilities" menu to get to "clean printhead" and try to clean the printhead.

 

These steps can be found here:  

Todd_sd

 

I am an HP employee and work with AiO products
Honor Student
sored
Posts: 3
Member Since: ‎09-21-2011
Message 5 of 5 (441 Views)

Re: Photosmart D7360,

Thanks Todd, Old unit which has been working great, just replaced yellow & Lt Cyan cartridges, tried to calibrate colors & clean printheads at the printer menu panel but keep printing with incorrect colors & lines.

 

I can not have access to HP Solution Center, is there anyway I can downloaded?

 

Thanks, Ed

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation