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03-28-2012 11:44 AM
all the new color cartridges are loaded and the cyan was having an issue so i cleaned the heads like it shows in your video and now the blue wont print at all
04-09-2012 05:21 PM
This document can help with print quality issues:
If that is a new HP cartridge, the document should help. If it is not, it is possible that it was almost out of ink.
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.