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10-29-2011 04:40 PM
I replaced one of the cartridges that was low, then printed out a page to realign the cartridges. Then I got a message to put the page on the platen to print, but nothing happens except that the power button is flashing. The message read that it was aligning the cartridge but nothing happened. I tried unplugging and replugging the machine. I clicked on "cancel" and the message reads "Cancelling alignment" but nothing happens. If I click "ok" the message says busy. The power button is still flashing. VERY frustrating!
10-29-2011 05:14 PM
If you just unplug the power cable, does the printer come back to life after plug back in?
I am an HP employee.
10-29-2011 06:00 PM
When I unplug it, I get a message to align page by putting plain white paper on the plate and press ok. I've done this several times. It prints the page but then it get stuck when I click OK and the light starts to blink. It says "aligning cartridges, please wait." Nothing happens. If I press cancel, it says "cancelling alignment." But nothing happens.