03-21-2014 04:41 AM
I have HP officejet 4500. On installing the new cartridge, I get error message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot."
I have run diagnostic test 41 and it shows Previous error as "Pen in left chute has too many good resistors, probably means shorted fires".
Can somebody help me what does this error means?
09-26-2014 02:31 PM
I see by your post that you are getting the message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I can help you with this.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
I have provided a document with some steps to try to see if that will resolve the issue. Manually cleaning the cartridges and contacts and resetting the printer.
Are you using Genuine HP Cartridges?
What are the ink levels?
If you need further assistance, just let me know.
Have a nice day!
09-27-2014 03:40 AM
I followed the cleaning procedure and the error went out. I took 10 prints and it was working fine and I was happy that problem is sorted out.
But the moment, I restarted the machine I am getting the same error. Tried cleaning again and again error went out but reappeared again once restarted and it happens everytime.
Now I am confused what is the meaning of the diagnostic error.
09-27-2014 05:47 AM
I had already carried out cleaning procedures, and reset, and tried yet further brand new cartridge - all produced no difference. Cannot really understand how printer works during the diagnostic 41 procedure but then immediately goes back to the error status. It is the "pen in left chute has too many good resistors, probably means shorted fires" which I would like to understand. Ink levels response depends on the actual status - during diagnostic test colour shows full and black shows about 50% - but when error status returns the colour shows empty, black unchanged!
09-29-2014 08:53 AM
Hello, thank you for providing that information.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
09-30-2014 04:07 AM - last edited on 09-30-2014 08:02 AM by george-p
09-30-2014 08:06 AM
Hi @inkjet3 ,
"Thank you for visiting the HP Support Forums. I needed to edit your post and remove some information in regards to reseting the printer. From our Rules of Participation:
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