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Top Student
Miglani
Posts: 6
Member Since: ‎03-21-2014
Message 1 of 17 (347 Views)

Print Cartridge problem : [Tri Color]

I have HP officejet 4500. On installing the new cartridge, I get error message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot."

 

I have run diagnostic test 41 and it shows Previous error as "Pen in left chute has too many good resistors, probably means shorted fires".

 

Can somebody help me what does this error means?

 

 

Top Student
Miglani
Posts: 6
Member Since: ‎03-21-2014
Message 2 of 17 (319 Views)

Re: Print Cartridge problem : [Tri Color]

Nobody knows about the error?

Honor Student
inkjet3
Posts: 4
Member Since: ‎09-25-2014
Message 3 of 17 (166 Views)

Re: Print Cartridge problem : [Tri Color]

I have this same error message after diagnostic test. What does it really mean and is there any resolution? Did you get anywhere since your post?

HP Support Agent
Gemini02
Posts: 5,988
Member Since: ‎09-03-2013
Message 4 of 17 (146 Views)

Re: Print Cartridge problem : [Tri Color]

Hello,

 

I see by your post that you are getting the message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I can help you with this.

Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.

 

I have provided a document with some steps to try to see if that will resolve the issue. Manually cleaning the cartridges and contacts and resetting the printer.

'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer.

 

Are you using Genuine HP Cartridges?
What are the ink levels?

 

If you need further assistance, just let me know.

 

Have a nice day!
Thank You.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Top Student
Miglani
Posts: 6
Member Since: ‎03-21-2014
Message 5 of 17 (134 Views)

Re: Print Cartridge problem : [Tri Color]

I followed the cleaning procedure and the error went out. I took 10 prints and it was working fine and I was happy that problem is sorted out.

But the moment, I restarted the machine I am getting the same error. Tried cleaning again and again error went out but reappeared again once restarted and it happens everytime.

 

Now I am confused what is the meaning of the diagnostic error.

 

Honor Student
inkjet3
Posts: 4
Member Since: ‎09-25-2014
Message 6 of 17 (129 Views)

Re: Print Cartridge problem : [Tri Color]

I had already carried out cleaning procedures, and reset, and tried yet further brand new cartridge - all produced no difference. Cannot really understand how printer works during the diagnostic 41 procedure but then immediately goes back to the error status. It is the "pen in left chute has too many good resistors, probably means shorted fires" which I would like to understand. Ink levels response depends on the actual status - during diagnostic test colour shows full and black shows about 50% - but when error status returns the colour shows empty, black unchanged!

HP Support Agent
Gemini02
Posts: 5,988
Member Since: ‎09-03-2013
Message 7 of 17 (102 Views)

Re: Print Cartridge problem : [Tri Color]

Hello, thank you for providing that information.

 

Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.

 

Thank You.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Honor Student
inkjet3
Posts: 4
Member Since: ‎09-25-2014
Message 8 of 17 (79 Views)

Re: Print Cartridge problem : [Tri Color]

[ Edited ]
Thank you for sending this directly. Do you mean "[edited reset instructions by Moderator]. I have tried X plus 3 and the printer goes through a different start up routine but with no change to the cartridge status unfortunately. Also now the "wireless" indicator light is also flashing. I still cannot use the printer (except in back-up mode after removing the colour cartridge).
Moderator
george-p
Posts: 7,764
Member Since: ‎01-09-2014
Message 9 of 17 (69 Views)

Re: Print Cartridge problem : [Tri Color]

Hi @inkjet3 ,

 

"Thank you for visiting the HP Support Forums. I needed to edit your post and remove some information in regards to reseting the printer. From our Rules of Participation:

Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publically, and do not allow someone you don’t know to remotely take control of your computer.


If you have any questions about this matter please send me a private message.

Thank you

George

I work for HP
Top Student
Miglani
Posts: 6
Member Since: ‎03-21-2014
Message 10 of 17 (56 Views)

Re: Print Cartridge problem : [Tri Color]

I have also followed the step of partial reset, but no change of status of catridge. It works sometimes and does not as per its own wish,

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation