03-21-2014 04:41 AM
I have HP officejet 4500. On installing the new cartridge, I get error message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot."
I have run diagnostic test 41 and it shows Previous error as "Pen in left chute has too many good resistors, probably means shorted fires".
Can somebody help me what does this error means?