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04-26-2012 02:47 AM
HP PSC 1315 All-in-One Printer
Since receiving Microsoft updates, my computer no longer offers me HP programs eg HP Director, through which I used to perform scans. I can scan through the Microsoft program, so that's no problem, but when I change an ink cartridge on the HP,a colour alignment page is automatically printed but I seem to have no access to the program that checks the alignment after I place the colour alignment page on the printer plate. As I am unable to perform this alignment, the printer now prints another colour alignment page every time I switch it on.
How can I perform the alignment, or failing that, stop the printer from automatically printing a colour alignment page every time I switch it on?
I can't reload the driver programs or other software I received when I purchased the printer as they were on floppy disk, and computers don't have floppy disk drives any more.
troubleshooting : I have checked control panel for printer settings.
Solved! Go to Solution.
04-26-2012 04:55 AM
you dont need any software to complete the alignment. Just disconnect the usb cable before scanning the alignment page and everything should be fine.
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04-26-2012 08:04 PM
Many thanks, it worked.
This is my first post (second if you include my original request, so not sure how I "Say "Thanks" by clicking the Kudos Star in the post that helped you." and "mark the post that solves your problem as "Accepted Solution"", but consider it done.
11-18-2013 05:04 PM
Since using the SOLUTION CENTER to clear a reported paper jam, every time that the SOLUTION CENTER is opened it reports that the device is disconnected, and the printer cannot be controlled through the computer.
The printer still works on a stand alone basis and still prints articles brought up from the internet. However the tool box cannot be accessed,copied images cannot be re-sized, and scans can only undertaken manually.
No amount of turning the device and/or the computer off, and reconnecting them makes any difference. I have downloaded the ADD A DEVICE ALL IN ONE material as advised, as my original installation disc did not mention my present WInDOWS 7 operating system.
Any relevant advice as how overcome this problem would be very welcome.
11-20-2013 08:57 AM - edited 11-20-2013 08:59 AM
I'm sorry to hear about the issue you are having with your PSC 1315 showing the printer is not connected. I understand the printer works as a standalone unit and prints from the internet.
I would like to help out here and suggest trying a few things for you to hopefully resolve this issue. I can see you have "added the device" but I am going to suggest installing the full driver and software.
Please follow these steps:
- If that does not resolve the issue, try installing by using - The HP Printer Install Wizard for Windows
- Also, if at anytime you are having an issue printing or scanning, you can Save and Run - The HP Print and Scan Doctor for Windows which is a diagnostic tool that will find and find common printing and scanning problems.
I hope this helps!
I work on behalf of HP
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