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Honor Student
Jenniferlk
Posts: 2
Member Since: ‎09-02-2011
Message 1 of 5 (1,569 Views)

Print head issue with HP Photosmart Premium C309g

Hi, I have an HP Photosmart Premium C309g and I keep getting a printer head issue. I have taken it out and cleaned it as instructed both the head itself and the inside of the printer as the diagram displayed. Help ASAP is greatly appreciated as I am an online studend and was mid-way through printing my text book. Thank you.

 

I'm also using XP, no changes to my machine.

Honor Student
Jenniferlk
Posts: 2
Member Since: ‎09-02-2011
Message 2 of 5 (1,566 Views)

Re: Print head issue with HP Photosmart Premium C309g

Nevermind, I tinkered on my own and got it to work.

Regents Professor
Ciara_B
Posts: 6,320
Member Since: ‎11-27-2009
Message 3 of 5 (1,553 Views)

Re: Print head issue with HP Photosmart Premium C309g

Hi Jennifer, did cleaning the printhead work?

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
DawnHinton
Posts: 1
Member Since: ‎09-10-2011
Message 4 of 5 (1,526 Views)

Re: Print head issue with HP Photosmart Premium C309g

I am having the same problem as Jennifer.  I have cleaned the printhead as instructed and still doesn't work.

Grad Student
lanz
Posts: 198
Member Since: ‎09-09-2011
Message 5 of 5 (1,520 Views)

Re: Print head issue with HP Photosmart Premium C309g

hi,

 

if you already done manually cleaning the contact points of the printhead and the carriage---please call hp tech support to replace the printhead....

Although I am working on behalf of HP, I am speaking for myself and not for HP.
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