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08-29-2011 04:25 PM
All of a sudden my printer stopped printing anything using black ink. The there was still ink in the cartridge but I went ahead and changed it thinking it was reading it wrong. The new one will not print with the black ink either. I took the cartridge out and cleaned the window and still nothing. Downloaded the Hardware diagnostic utility and it printed a test page, everything but the black is fine.
08-29-2011 04:51 PM
Which printer are you using?
What operating system?
Have you tried making a copy or printing a self test?
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