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Print help (28 Views)
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dianak4 Student
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dianak4
Posts: 1
Registered: ‎08-29-2011
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Print help

‎08-29-2011 04:25 PM

All of a sudden my printer stopped printing anything using black ink. The there was still ink in the cartridge but I went ahead and changed it thinking it was reading it wrong. The new one will not print with the black ink either. I took the cartridge out and cleaned the window and still nothing.  Downloaded the Hardware diagnostic utility and it printed a test page, everything but the black is fine.

Help?

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Teacher
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Essika
Posts: 165
Registered: ‎01-22-2011
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Re: Print help

‎08-29-2011 04:51 PM

Which printer are you using?

What operating system?

Have you tried making a copy or printing a self test?

Trained on Mac and Windows for inkjet printers.
**Although I work for HP, I do not represent them in these forums**
If I've resolved your issue please mark as Accepted Solution so others can use my advice! ^.^
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