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11-28-2011 03:08 PM
I have tried everything I can think of. Used your printer diagnostics and troubleshooting programs and found no solution. Cannot get anything to print black ink. Color works fine. Switched to a new cartridge. Same problem. Don't know what to do next. Can you help?
12-16-2011 12:21 PM
Getting error message to replace cyan cartridge. Say it will only print black. When i press black only it prints in black and color. Cyan cartridge is new Hp. Marty