Printer does not print black ink (11468 Views)
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Student
macita
Posts: 1
Member Since: ‎09-06-2011
Message 1 of 15 (11,468 Views)
Accepted Solution

Printer does not print black ink

We have HP Photosmart B110 series - just moved pc and printer from one room to another and when it came to printing again the printer does not print the black ink.  The cartridges are fairly new, and we haven't used printer much, so I do know that the black ink should not be low at all, and the pc shows only a fraction of black ink used.  The pc and printer do not show any faults, printer prints just fine in the other colours.  Have gone thru the HP Diagnostic Utility and printer came up with all green ticks, but the print test page came up blank.

 

Cannot do the "uninstall software" step as I have lost the cd to then reinstall the software.

 

Baffled.  Can anyone help me please?

 

 

Tutor
NJK58
Posts: 4
Member Since: ‎09-07-2011
Message 2 of 15 (11,438 Views)

Re: Printer does not print black ink

I have had the same problem but it developed over the course of a couple of weeks.  First, there were unprinted streaks of black, then no black at all.  Replacing the cartridges did not help.  I cleaned the print head per HP instructions but the problem remained.  I had an on-line chat with Richard (chat number 14320233). He was sympathetic but we got cut off.  I am sure that I need a new print head to replace the original even though the printer is only eight months old.  How do I get a new pirnt head?  The HP web sites do not tell me.

Grad Student
lanz
Posts: 198
Member Since: ‎09-09-2011
Message 3 of 15 (11,404 Views)

Re: Printer does not print black ink

Hi!

 

Try this one first: manually clean the contact points of the printer.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=au&dlc=en&lc=en&product=4231205&tmp...

 

.If this will not work. you need to contact Hp tech support to replace your printhead. Printhead can only be ordered via callcenter.

 

Hope this will work.... =)

Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Tutor
NJK58
Posts: 4
Member Since: ‎09-07-2011
Message 4 of 15 (11,374 Views)

Re: Printer does not print black ink

I looked at several blogs on the HP site which concerned problems similar to mine.  I combined several approaches and now have a printer that works correctly.  I removed the print head and soaked it  for three 5-minute cycles in hot (~170 F) distilled water about 3/4 inch deep with continuous mild agitation.  The first soaking quickly turned the water black, the second ended with the water a dark grey color, but the third rinse was nearly clear.  The hot distilled water dissolved the dried ink in the small ink passages from the cartridges to the ink ejection part of the print head.  I then carefully dried the print head as per instructions, cleaned the electrical contacts on the printer, and placed the print head and the ink cartridges in the printer.  I turned off the printer, then unplugged it for one minute.  I the plugged it in and turned it on, allowing it to print an alignment sheet.  Because some water remained in the ink passageways, the sheet had some blank areas but a homemade test sheet which has small samples of many color dots and words in every Word color was then printed with very good results.  The printer has now worked perfectly for a week.

Student
TNwoman4
Posts: 1
Member Since: ‎08-13-2013
Message 5 of 15 (4,027 Views)

Re: Printer does not print black ink

appeared to run out of black ink on multicolor document..  Changed cartridge still doesn't print.

Regents Professor
Ciara_B
Posts: 6,109
Member Since: ‎11-27-2009
Message 6 of 15 (3,999 Views)

Re: Printer does not print black ink


TNwoman4 wrote:

appeared to run out of black ink on multicolor document..  Changed cartridge still doesn't print.


Hi TNwoman4, which printer model do you have?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
photosmartuser9
Posts: 2
Member Since: ‎09-22-2013
Message 7 of 15 (3,392 Views)

Re: Printer does not print black ink

You are a genius!!!  I wish I would have tried boiling the print head prior to replacing all the cartridges as HP suggests.

Honor Student
photosmartuser9
Posts: 2
Member Since: ‎09-22-2013
Message 8 of 15 (3,391 Views)

Re: Printer does not print black ink

Thank you for the information, HP would never have suggested this, they like to tell you that "you have old technology" and, "you need a new printer".
Tutor
wnygrl585
Posts: 19
Member Since: ‎05-26-2012
Message 9 of 15 (2,838 Views)

Re: Printer does not print black ink

what do you mean by boiling the printheads I don't see where solution was printed . Was it a personal reply to you

Honor Student
PDFquestion
Posts: 2
Member Since: ‎11-20-2009
Message 10 of 15 (2,809 Views)

Re: Printer does not print black ink

This was a response from 2011 which worked for me quite well:

 

I looked at several blogs on the HP site which concerned problems similar to mine.  I combined several approaches and now have a printer that works correctly.  I removed the print head and soaked it  for three 5-minute cycles in hot (~170 F) distilled water about 3/4 inch deep with continuous mild agitation.  The first soaking quickly turned the water black, the second ended with the water a dark grey color, but the third rinse was nearly clear.  The hot distilled water dissolved the dried ink in the small ink passages from the cartridges to the ink ejection part of the print head.  I then carefully dried the print head as per instructions, cleaned the electrical contacts on the printer, and placed the print head and the ink cartridges in the printer.  I turned off the printer, then unplugged it for one minute.  I the plugged it in and turned it on, allowing it to print an alignment sheet.  Because some water remained in the ink passageways, the sheet had some blank areas but a homemade test sheet which has small samples of many color dots and words in every Word color was then printed with very good results.  The printer has now worked perfectly for a week.

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