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Honor Student
Posts: 3
Member Since: ‎11-05-2013
Message 1 of 13 (624 Views)
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Printer error message

Printer displays error message "Oxc19a003" "Switch printer off then on again". This has not worked. Have replaced cartridges, and tried test pages , and although they say it is printing, it hasn't.

Associate Professor
Posts: 1,454
Member Since: ‎02-24-2011
Message 2 of 13 (622 Views)

Re: Printer error message

What model of printer do you have?

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Honor Student
Posts: 3
Member Since: ‎11-05-2013
Message 3 of 13 (606 Views)

Re: Printer error message

Photsmart B110 series

Associate Professor
Posts: 1,454
Member Since: ‎02-24-2011
Message 4 of 13 (598 Views)

Re: Printer error message

Have you seen the words "Ink system failure" appearing with the alphanumeric code?

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Honor Student
Posts: 3
Member Since: ‎11-05-2013
Message 5 of 13 (576 Views)

Re: Printer error message

Yes it did. Full message "Ink System Failure Oxc19a003. Please turn printer off the On."

Associate Professor
Posts: 1,454
Member Since: ‎02-24-2011
Message 6 of 13 (573 Views)

Re: Printer error message

OK, your printer has a removable printhead so check out the troubleshooting steps for this error code on this support document http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&cc=us&dlc=en&product=4022343#N11...

 

Follow the steps in the sequence they are presented and post back with any questions.

 

Best.

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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.

I am an HP employee.
Student
Posts: 1
Member Since: ‎11-20-2013
Message 7 of 13 (514 Views)

Re: Printer error message

Officejet 6500A Plus

 

Error Message:  0xc19a0022

 

Tried all troubleshooting, nothing works

 

Any ideas?

Honor Student
Posts: 2
Member Since: ‎02-23-2014
Message 8 of 13 (343 Views)

Re: Printer error message

Printer sayes: not online

Honor Student
Posts: 2
Member Since: ‎02-23-2014
Message 9 of 13 (341 Views)

Re: Printer error message

thanks

Associate Professor
Posts: 1,454
Member Since: ‎02-24-2011
Message 10 of 13 (321 Views)

Re: Printer error message

Hi there, what model of printer do you own and have you tried any troubleshooting steps so far?

If my reply helped you, feel free to click on the Kudos button on the left (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.

I am an HP employee.
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