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Honor Student
Posts: 3
Member Since: ‎11-05-2013
Message 1 of 13 (668 Views)
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Printer error message

Printer displays error message "Oxc19a003" "Switch printer off then on again". This has not worked. Have replaced cartridges, and tried test pages , and although they say it is printing, it hasn't.

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Re: Printer error message

OK, your printer has a removable printhead so check out the troubleshooting steps for this error code on this support document http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&cc=us&dlc=en&product=4022343#N113

 

Follow the steps in the sequence they are presented and post back with any questions.

 

Best.

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Associate Professor
Posts: 1,463
Member Since: ‎02-24-2011
Message 2 of 13 (666 Views)

Re: Printer error message

What model of printer do you have?

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Honor Student
Posts: 3
Member Since: ‎11-05-2013
Message 3 of 13 (650 Views)

Re: Printer error message

Photsmart B110 series

Associate Professor
Posts: 1,463
Member Since: ‎02-24-2011
Message 4 of 13 (642 Views)

Re: Printer error message

Have you seen the words "Ink system failure" appearing with the alphanumeric code?

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Honor Student
Posts: 3
Member Since: ‎11-05-2013
Message 5 of 13 (620 Views)

Re: Printer error message

Yes it did. Full message "Ink System Failure Oxc19a003. Please turn printer off the On."

Associate Professor
Posts: 1,463
Member Since: ‎02-24-2011
Message 6 of 13 (617 Views)

Re: Printer error message

OK, your printer has a removable printhead so check out the troubleshooting steps for this error code on this support document http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&cc=us&dlc=en&product=4022343#N11...

 

Follow the steps in the sequence they are presented and post back with any questions.

 

Best.

If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.

I am an HP employee.
Student
Posts: 1
Member Since: ‎11-20-2013
Message 7 of 13 (558 Views)

Re: Printer error message

Officejet 6500A Plus

 

Error Message:  0xc19a0022

 

Tried all troubleshooting, nothing works

 

Any ideas?

Honor Student
Posts: 2
Member Since: ‎02-23-2014
Message 8 of 13 (387 Views)

Re: Printer error message

Printer sayes: not online

Honor Student
Posts: 2
Member Since: ‎02-23-2014
Message 9 of 13 (385 Views)

Re: Printer error message

thanks

Associate Professor
Posts: 1,463
Member Since: ‎02-24-2011
Message 10 of 13 (365 Views)

Re: Printer error message

Hi there, what model of printer do you own and have you tried any troubleshooting steps so far?

If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.

I am an HP employee.
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