Printer not recognizing color cartridge (734 Views)
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Honor Student
Donaldbain
Posts: 2
Registered: ‎01-30-2012
Message 1 of 2 (734 Views)

Printer not recognizing color cartridge

My problem is with a deskjet 5650.  I'm running OS X.5.8 .

 

It started with the indicator on the color ink cartridge always showing low ink, even after putting in a new cartridge.  It then started saying that the cartridge was the wrong one for the printer.  This was after using the same ink for a couple months.  Sometimes it would print, but very slowly and in fit and spurts.  The latest error is pen failure. 

 

I've tried new color ink, re-installing the driver, cleaning the contacts, blowing compressed air across the contacts.  I've gone through HP's trouble shooting pages, unplugging and replugging the electrical conections, plugging it directly into the wall and the computer, a new usb cord, opening permissions and nothing has helped.  I've not changed softwear or updated anything beyond the normal, online system updates. 

 

Any ideas?  Thanks.

HP
stix4
Posts: 1,418
Registered: ‎04-25-2011
Message 2 of 2 (668 Views)

Re: Printer not recognizing color cartridge

Hello,

Thanks for the post.  I've included a link below that provides some steps to go through to resolve this.  I know you indicated that you have done some of these, I apologize for the overlap.  Good Luck!

 

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01868684&tmp_task=solveCategory&cc=us&dlc=en&la...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00035341&tmp_task=solveCategory&cc=us&dlc=en&la...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa00299&tmp_task=solveCategory&cc=us&dlc=en&lan...

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