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Honor Student
Posts: 2
Member Since: ‎03-04-2013
Message 1 of 5 (9,605 Views)

Printer not recognizing new ink cartridge

I am running Vista Home Premium.  My printer is HP Deskjet 1000 Printer - J110a.

 

The printer is NOT recognizing the new ink cartridge(s) when I replace them.  First, I ran out of black ink, so I replaced it with official HP 61 black ink.  Then, when I tried to print, it kept telling me the black ink cartridge was empty - on the toolbox it had a red x.  So I tried and tried again and finally it started working.

 

Now, I am having the exact same problem with the tri-color cartridge!  I did get it to recognize the cartridge once, so I know it's not the cartridge, but again, now it won't print at all because it claims there is no ink in the color container!

 

This doesn't make sense.  I'm using official HP ink, freshly bought, but for some reason it will not recognize the new cartridge.  HELP!

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Regents Professor
Posts: 4,641
Member Since: ‎01-11-2012
Message 2 of 5 (9,555 Views)

Re: Printer not recognizing new ink cartridge

Hello Vsnmx,

 

I understand your printer is not recognizing ink cartridges at this time.  I would take a look at this document it provides some helpful steps to try.  I would especially take a look at solution two where it shows cleaning the cartridges contacts.

 

 

Deskjet 1000

 

 

Let me know how it goes.

Honor Student
Posts: 2
Member Since: ‎03-04-2013
Message 3 of 5 (9,525 Views)

Re: Printer not recognizing new ink cartridge

Thank you for the response.  I tried the cleaning of the cartridges and the printer cartridge contacts, but to no avail.

 

I've also tried the diagnostic tools and even uninstalled & reinstalled my printer/driver, but it still won't recognize the color cartridge.

 

Anymore ideas are welcome!

Regents Professor
Posts: 7,754
Member Since: ‎11-27-2009
Message 4 of 5 (7,692 Views)

Re: Printer not recognizing new ink cartridge

Is the cartridge still within warranty?

Wty ends dates.jpg

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
Posts: 1
Member Since: ‎07-22-2015
Message 5 of 5 (126 Views)

Re: Printer not recognizing new ink cartridge

I have just purchased new 61 color and balck and white combo from Walmart with a warranty ending April2017. The color message is that it is empty.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation