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Honor Student
Ninasmum
Posts: 2
Member Since: ‎11-10-2011
Message 1 of 4 (8,200 Views)

Printer suddenly printing in purple or pink, not black/white or color

Suddenly the printer prints in pink or purple, not black, white or color. There are no error messages, and nothing changed in the environment. I am guessing some kind of cartridge or hardware error, but would like to confirm. The absence of an error message on the printer seems telling.

 

Thanks

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Bob_Headrick
Posts: 15,963
Member Since: ‎11-17-2008
Message 2 of 4 (8,195 Views)

Re: Printer suddenly printing in purple or pink, not black/white or color

Please read this post then provide some details.  What printer model? What operating system?  

 

Most likely you are printing with an inkjet printer and the yellow and cyan colors have run out and you are printing in a mode that would use color ink for printing black.  This would typically happen when printing on photo paper or printing graphics.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Honor Student
Ninasmum
Posts: 2
Member Since: ‎11-10-2011
Message 3 of 4 (8,191 Views)

Re: Printer suddenly printing in purple or pink, not black/white or color

Sorry, the printer is HP Photosmart C4750 All-in-One Printer. The computer is running Windows 7...

 

It's possible the colors have run out, but wouldn't there be an error message? And (as far as I know) I'm printing in true black and white mode, so it should be using the black ink cartridge. It's just plain paper printing from a browser, mostly. But if you can point me to a way to test the settings, I would be very grateful!!!!

 

Thank you!

Provost
Bob_Headrick
Posts: 15,963
Member Since: ‎11-17-2008
Message 4 of 4 (8,186 Views)

Re: Printer suddenly printing in purple or pink, not black/white or color

The printer driver will typically render graphics (such as most stuff from a web page, even the text in some cases) in color for better quality.

 

See here for information on troubleshooting print quality issues.

 

In Windows 7 you can set the printer to "Black only" in the features tab of printing preferences.


 

ps c4700 black.png

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation