08-08-2014 05:34 AM
I have an HP Photosmart D5510. My black cartridge ran out and I replaced it to find that the black no longer works after running multiple pages, cleaning the machine, etc. I am running Microsoft 7. I tried the hard shut down as suggested in the forum. It didn't work. Any other ideas???? I have a huge event coming up and I NEEEEEED to get this fixed!!!!
08-11-2014 08:11 AM
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
I work on behalf of HP
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