03-13-2014 12:28 PM
I just purchased and set up my HP Envy 4500 wirekess printers and am having troubles with the black ink.
Currently the printer only prints the top half of the lines in black ink. I have tried to fix it by running though all the tools on the system without any success. What other suggestions might you have.
03-18-2014 09:37 AM
Hello PamKrill and Welcome to the HP Forums!
I understand your Envy 4500 has trouble printing black ink. I can offer you assistance with that.
Please follow this document:Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If all steps in the document do not provide a solution, please contact HP support for repair or replacement
options available for you.
HP support phone contact is 1-800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
I hope this helps and thanks for using the HP Support Forums!
I used to work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!
04-11-2014 09:07 AM
Just checking if this is now resolved? Can I please ask what was the warranty ends date (WED) on the cartridge itself (YYYY/MM/DD)
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies