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Printhead issue on a AiO C309a (156 Views)
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alysher Honor Student
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alysher
Posts: 3
Registered: ‎02-04-2012
Message 1 of 2 (156 Views)
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Printhead issue on a AiO C309a

‎06-16-2012 06:34 PM

origonally this started out as a ink system failure, and after i removed the printhead and cleaned it off i now get a "printhead missing" dialog. reseating the printhead did nothing, so we ordered a new head, and the new head gives me the same error...

 

any help here would be very helpful

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Associate Professor Associate Professor
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RobertoR
Posts: 2,242
Registered: ‎11-22-2011
Message 2 of 2 (130 Views)
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Re: Printhead issue on a AiO C309a

‎06-18-2012 10:44 AM

Hi  I hope you are doing well and sorry to learn that you are having this issue;

 

 

alysher what operating system are you using?

 

Update the firmware of the printer GO HERE and select your operating system.

 

if you are using Windows XP or later run this tool HP scan and print Doctor

 

let me know  the outcome, i will do my best to help you if you need further assistance.

 

 

Hope this helps!

RobertoR

 

:manlol: remember  ~▼

You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! :smileyvery-happy:
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