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Printhead problem (234 Views)
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davenicks Student
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davenicks
Posts: 1
Registered: ‎11-16-2011
Message 1 of 2 (234 Views)
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Printhead problem

‎11-16-2011 02:29 PM

I use  a Photosmart Premium C309g-m with Windows XP.

 

I started getting the "Ink system failure" error message. which later became "Printhead Problem.  Remove all cartridges . Next lift black arm to remove print head....."

 

I have removed the print head several times and cleaner it with cotton buds.  I have replaced 4 of the inks since these were getting low and cleaner the print head again, but I continue to get this message.

 

How do I sort this?

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PhD Student PhD Student
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Ciara_B
Posts: 2,295
Registered: ‎11-27-2009
Message 2 of 2 (221 Views)
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Re: Printhead problem

‎11-17-2011 02:25 AM

Hi davenicks

Have you tried re-setting the printer after cleaning the printhead?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01808170&cc=us&dlc=en&lc=en&product=3793676&tmp...

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
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