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Reed12
Posts: 2
Member Since: ‎12-05-2013
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Printing Error HP OfficeJet Pro 8500 Wireless - Says Replace 940 Black Cartridge but I have.

[ Edited ]

I am unable to print as my screen says replace 940 black cart.   I replaced it and the error will not go away.  I tried powering down the unit and cleaning the printheads, but I keep getting same message and have not been able print or clean the heads.   Any suggestions before I try/waste another new cart?   Thank you.

Top Student
Reed12
Posts: 2
Member Since: ‎12-05-2013
Message 2 of 2 (300 Views)

Re: Printing Error HP OfficeJet Pro 8500 Wireless - Says Replace 940 Black Cartridge but I have.

Please disregard.  I actually misunderstood the screen message which was to replace the yellow cart. 

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