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Honor Student
VioletSophia
Posts: 2
Member Since: ‎12-02-2013
Message 1 of 2 (144 Views)

Problem with C8180 checking ink levels

I got a Cannot Print message, so I need to check which cartridge is low. I looked at the online manual and it said to touch Setup, Tools, Check Ink Guage. I cannot get out of the Cannot Print message to do this. I am also surprised I got the message in the first place as I don't think I've printed enough to need more ink. I removed and replaced the black ink cartridge, but I still get the message. I would sincerely appreciate any help.  Thank you!

HP Support Agent
Waterboy71
Posts: 4,309
Member Since: ‎09-03-2013
Message 2 of 2 (116 Views)

Re: Problem with C8180 checking ink levels

Hi VioletSophia

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

Sorry to hear that you are getting errors on your printer. If the error will not clear, please press the red x cancel button. If the message still will not clear, please pull the power cable from the back of the printer and let it sit for approx 1 min and then reconnect.  Once the printer is back on, please attempt to check the ink gauge again.

 

If this does NOT resolve the issue, please feel free to write back.

 

Thank you for your time.

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