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annandwally
Posts: 1
Member Since: ‎03-06-2014
Message 1 of 6 (1,088 Views)

Re: HP Deskjet 3520 - Won't print Black text

All of a sudden my black will not print..I have replaced all of the cartridges & still nothing--I am ready to throw this thing out the window...please advise me...

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Ciara_B
Posts: 6,269
Member Since: ‎11-27-2009
Message 2 of 6 (895 Views)

Re: HP Deskjet 3520 - Won't print Black text

Hi annandwally

 

Is the printer in warranty? Have you tried running a printhead clean?

 

Troubleshooting steps for black not printing

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03955488

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
Troy_W
Posts: 1
Member Since: ‎03-20-2014
Message 3 of 6 (885 Views)

Re: HP Deskjet 3520 - Won't print Black text

My HP Deskjet 3520 wont print black nither.

I have tried all tools in setup and made sure cartridges are good.

I checked to see if it was still under warrantyon the web site and it told me to call HP, the numbers they listed are all charged per min calls. I am so flabbergasted at HP, I cant believe HP put out such a junkie printer if at a year the black ink head goes out. I have read on-line that this is a very common problem and HP does not help with the issue. if you cant offer anything new to my issue don't bother, and please don't tell me to go through the troubleshooting page that tells you to check the paper, cartrage vent .....   if your going to help lets go to the sencond teer of troubleshooting or tell HP to get their ack together and take care of these issues. I have always been an HP user but im done with HP if they cant fix this.

 

Honor Student
debco55
Posts: 2
Member Since: ‎11-22-2012
Message 4 of 6 (617 Views)

Re: HP Deskjet 3520 - Won't print Black text

[ Edited ]

I am having the same issue with my HP printer...it's about a year and a half old...out of warranty naturally...and black text will not print after installation of a new cartridge.   I followed all the HP prescribed steps of installed latest firmware, cleaning and aligning heads...nothing.  I even tried someone's suggestion of cleaning the printhead with a syringe and 50/50 mixture of ammonia and water.  (The color works fine by the way.)

 

After working on this problem for two days, and expanding my vocabulary of profanity, I wanted to share the solution to finally get the print results you need.   I guarantee this will solve your problem and you'll never have to bother HP support again.

 

1.  Unplug the printer. 

2.  Relocate the printer to the nearest trash receptable.

3.  Go to the store and buy a new printer, albeit Canon, Epson...anything but HP.

4.  Treat yourself to a nice dinner with the all money you'll save not having to continuously waste money on HP ink cartridges designed to run empty almost immediately after purchase.

 

 Note to anyone from HP who might not be in a coma and reading this:   I realize you are probably someone who got stuck working for this miserable excuse of a company in order to feed your family but in the name of everything that is holy, get out while you can.   If this is the level of customer service and product offerings HP has to offer, their future is bleak.  And if you happen to be at an executive level responsible for this garbage thrust upon the public...may God have mercy on your soul. 

Honor Student
CurlyMother
Posts: 4
Member Since: ‎06-06-2014
Message 5 of 6 (560 Views)

Re: HP Deskjet 3520 - Won't print Black text

Perfect set of solutions and I purchased an Epson, which works fine. My almost new HP is now in the recycle box and dinner was great !
Tutor
Jo67
Posts: 10
Member Since: ‎08-01-2014
Message 6 of 6 (272 Views)

Re: HP Deskjet 3520 - Won't print Black text

Same problem here! Trouble is I can't afford a new one! It's strange how they are all around a year and a half when this happens! I just hope my son doesn't fail his course now as he can't produce the work needed!
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