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chroma601
Posts: 4
Member Since: ‎07-22-2014
Message 1 of 3 (93 Views)

Re: HP Photosmart 6520 - Black ink not printing after being replaced

[ Edited ]

I'm having the exact same problem.  Black ink is not getting through.  I'm using genuine HP ink, I've cleaned and aligned the printheads, I've checked for adhesive on the cartridge, and I'm just out of warranty.  It's disturbing to see there are others having this problem.

 

Advice welcome.  If the advice is buy another printer, it won't be a HP.

 

I'm in North Carolina, USA.

 

Regents Professor
Ciara_B
Posts: 6,370
Member Since: ‎11-27-2009
Message 2 of 3 (86 Views)

Re: HP Photosmart 6520 - Black ink not printing after being replaced

As this is a 6520 and you're in the US, regardless that it's out of warranty I'd advise calling HP Phone Support for a replacement. Can you please let us know how you get on?

 

Phone no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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alisonb98
Posts: 4
Member Since: ‎06-29-2014
Message 3 of 3 (81 Views)

Re: HP Photosmart 6520 - Black ink not printing after being replaced

HP's customer service response to my issue was to send me a $100 gift card.

The exact amount needed for a new printer. I guess thats how the problem gets solved.

 

 

ALISON
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation